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Full Shine (fullshine.net) has 186 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
fullshine.net
Website
fullshine.net
Category
Hair Care & Styling
Location
California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 78% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Hair match was perfect. The hair was soft, came in a hair safe net, and packaged nicely (not shoved in there carelessly). Any issues that may have occurred, they were extremely quick and helpful with their responses, which is always appreciated from paying and reoccurring customers. I enjoyed the hair and Customer service and will be buying again
Response from Full ShineAug 5, 2025
Thank You So Much for Your Kind Words!
Hi there,
Thank you so much for your thoughtful review — we’re absolutely thrilled to hear that the hair was a perfect match and that you were happy with both the product and the way it was packaged. Knowing that you felt supported and appreciated as a valued customer truly means the world to us.
Your kind words about our customer service especially warm our hearts — we always strive to be here for you quickly and kindly whenever you need us. 💛
We can’t wait to have you back for your next purchase, and we’re so grateful to be a part of your hair journey!
If there’s ever anything else we can assist you with, don’t hesitate to reach out. You’re always welcome here at Full Shine.
Warmest regards,
Fullshine Support Team
BR
Brilee
If I could give 100 stars I would
If I could give 100 stars I would. I will start off by saying I was not able to use the hair due to health issues that caused significant hair loss that I did not realize I had because I have had extensions for 5+ years, upon removing my previous set I realized that I had so much loss and thinning I would not be able to put in extensions. However my package arrived in less than a week, the hair was amazing quality, absolutely beautiful, and a perfect color match to their photos online. The review is for their customer service. I emailed them my situation requesting to return, they offered sympathy for my situation and I felt like they truly were sorry and wanted to do anything they could to help and support me. They offered me a full return and refund OR to keep the extensions for future use as well as a $50 partial refund (even though I would have gotten to keep the hair!!!) or a $60 credit. I proceeded with the full return since my hair really is too far gone right now. At the end of it all they offered me a $25 gift card to use and told me to use it whenever my hair is at it’s healthy and happy state. The gal I had the privilege to go through this process with was Mabel and she was truly amazing. Hair loss at a young age is heart breaking and she genuinely felt like a friend wanting the best for me. Thank you full shine and thank you Mabel! When I am able to in the future I will 110% be using you guys for my extension needs!!
Response from Full ShineAug 4, 2025
Hi Brilee,
Thank you so much for your incredibly kind and thoughtful message. Your words truly touched our hearts.
We’re deeply sorry to hear about the challenges you’ve been facing, and we want you to know how much we admire your strength and openness in sharing your experience. It means the world to us that, even in such a difficult moment, you took the time to acknowledge the quality of our products and our service.
It was truly our pleasure to assist you, and Mabel was honored to walk alongside you during this time. At Full Shine, our mission goes beyond beautiful hair—we’re here to support and empower every customer, through every season.
We’ll be here for you whenever you feel ready again, and we look forward to the day your hair is back to its healthy, happy self. Until then, please take care and know that you're always part of the Full Shine family. 💛
With warmth and appreciation,
Fullshine Support Team
MM
Magalie M.
Best hair quality and good service with…
Best hair quality and good service with fast reply
Response from Full ShineAug 4, 2025
Hi Magalie,
Thank you so much for your kind words! 🌟
We're truly grateful for your feedback and are so glad to hear that you’re happy with the hair quality and our service.
Providing you with the best experience — from the product itself to our support — is always our top priority. Your satisfaction means the world to us, and we're here whenever you need assistance.
Please don’t hesitate to reach out if there’s anything else we can help with!
Warmest regards,
Fullshine Support Team
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SR
sarai R.
I ordered a bundle of hair and although…
I ordered a bundle of hair and although there was an error with the delivery date of my package, Mabel from the service team took amazing care of me. Mabel resolved the issue with the shipment of my order and was very kind during the process. The hair is so soft and beautiful, I’m so excited for my hair appointment. Thank you Mabel and Full Shine, I will definitely be ordering with you guys again.
Response from Full ShineJun 16, 2025
Hi Sarai,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you’re happy with the hair and that Mabel was able to assist you through the delivery issue. Your excitement for your hair appointment makes our day, and we can’t wait for you to enjoy your new look!
We truly appreciate your support and look forward to serving you again soon.
Warmest regards,
Fullshine Team
SH
Shelby
customer service
I haven’t currently received my hair yet! (just ordered) BUT i needed to reach out to the service help team and they were AMAZING!!! i cannot wait until i receive my hair!!!!
Response from Full ShineJun 16, 2025
Hi Shelby,
Thank you so much for your lovely message!
We're thrilled to hear that you had a great experience with our customer service team. We’re just as excited for you to receive your hair, and we truly hope you love it as much as we loved helping you!
If there’s anything else you need before or after your order arrives, we’re always here for you.
Warm regards,
Fullshine Team
JF
Jessica F.
I’m a hairstylist and use full shine…
I’m a hairstylist and use full shine extensions on myself and many clients. The hair is great quality and they have a great selection of colors to choose from. The customer service is great and my orders arrive quickly. Definitely recommend them!
Response from Full ShineJun 16, 2025
Hi Jessica,
Thank you so much for your kind words and continued trust in Full Shine!
We're truly grateful to have you as part of our professional community. It’s wonderful to hear that you and your clients are enjoying the quality of our hair and the variety of colors we offer. We’re also thrilled to know our customer service and shipping speed have met your expectations.
Your support means the world to us. If there’s ever anything you need—whether it’s product recommendations or custom requests—please don’t hesitate to reach out.
Warmest regards,
Fullshine Team
AU
Autumn
Great company
I’ve used full shine hair extensions for 10 years. They have a great quality of hair and color selection. I’ve changed my blonde several times over the past years and I’m able to always find a match! It’s rare but if I’ve ever ran into an issue they have helped me. I always recommend these extensions to my friends. Great quality hair, great tape, great customer service and price. I’ve tried other companies and I still stand by full shine.
Response from Full ShineMay 30, 2025
Hi Autumn,
Thank you so much for your wonderful message—it truly means a lot to us!
We’re incredibly grateful for your loyalty over the past 10 years. Hearing that you've consistently found the perfect match, even with changes to your blonde shades, is exactly the kind of feedback that inspires our team every day.
It’s an honor to know you continue to recommend Full Shine to your friends and that our quality, customer service, and pricing have earned your trust time and time again. Your support is the reason we do what we do.
If there’s ever anything you need, please don’t hesitate to reach out. We’re always here for you.
With heartfelt thanks,
Fullshine Support Team
XN
xhina N.
First of all .i m very unsatisfying …
First of all .i m very unsatisfying whith this company because i order 5 times human hair topper long straight hair ,density 150 and non of my request reached my point that's why im so depressed and so disappointed whith this company full shine . Im not going to waiste my almost 300 hundred dollar for that piece of hair .in the back of the head no hair .shame on you i was your costumer for 5 years and i throw in garbage those short hair that you send it to me i order 18 inches ore more longe hair and you guys send to me very short hair .also it is bad clips and 3 to 5 inch the tooper. You don't deserve any stare.
Thank you for making me very depressed
Response from Full ShineMay 16, 2025
Dear Xhina,
We are truly sorry to hear about your recent experience, and we want to sincerely apologize for the disappointment and frustration this has caused you. Please know that your feelings are completely valid — as a long-time customer of over 5 years, you deserve much better, and we are heartbroken to learn that we let you down.
This is absolutely not the standard we hold ourselves to at Full Shine. We take great pride in the quality of our products, and we deeply regret that your orders did not meet your expectations — especially after placing your trust in us so many times.
We would love the opportunity to make this right. Could you please contact us at [email protected] with your order number and any additional details or photos you may have? Our team is here and ready to help resolve this quickly and fairly for you.
Thank you for bringing this to our attention. Your loyalty means a great deal to us, and we genuinely hope to restore your trust in Full Shine.
With sincere apologies,
The Full Shine Team
