Amber J.
Second review, expedited shipping is not true...
This is my second review I'm leaving for this company. I've ordered hair from Full Shine 4 or 5 times now, totaling over $2,600. The hair itself is great; however, BEWARE of false advertisement regarding expedited shipping, especially if you are in the US. Prior to the new tariff situation in the US, I received my hair late. Now, the deal with tariffs, it took 17 days to receive the hair even though they are still advertising 3-5 day expedited shipping. I would give this review 5 stars IF they accurately advertised shipping. If it's going to take 7-20 business days because you aren't able to ship with expedited shipping, STATE THAT ON THE WEBSITE. I did not find this out until I had waited DAYS for my package to even be shipped and I reached out to customer service on my own. Please update your site with accurate shipping information.
Response from Full ShineFeb 26, 2025
Thank you for sharing your honest feedback. We truly appreciate your continued support and value you as a loyal customer. We're sincerely sorry for the frustration caused by the shipping delays and completely understand your concern. We strive to provide accurate shipping information, and we regret that recent changes have affected the delivery time. We are actively working on updating our site to reflect the current shipping situation more clearly. We’d love the opportunity to make things right. Please reach out to us directly at [email protected] so we can assist you further and find a resolution that meets your expectations. Your satisfaction means everything to us, and we truly appreciate the chance to improve your experience. Looking forward to hearing from you soon. Best regards, Fullshine Support Team



