Full ShineReviews of fullshine.net

I spent $416.54 USD on four bundles of Full Shine 100% Remy human hair. Full Shine told me the expected lifespan was approximately 3–6 months with proper care. After only about 5 weeks and 5 washes, I was already documenting significant dryness, roughness, fraying, tangling, flyaways and shedding. What I find most concerning is how Full Shine handled the quality complaint. After 27+ emails and extensive documentation, Full Shine made a determination about the quality of the hair based on photographs. They NEVER asked me to return the hair so they could physically inspect it. In fact, I repeatedly OFFERED to send the hair back. How does a company determine whether hair has a quality defect without ever seeing or feeling the actual product? Photos cannot show texture, dryness, roughness or how badly hair tangles. If Full Shine genuinely wanted to determine whether there was a product or batch issue, I would expect them to want the hair returned and inspected. Instead, they offered me a $200 partial refund + $60 gift card. Months later, after telling me my complaint was undergoing “further review,” they essentially sent me the same offer again. I wasn't asking to keep the hair and get my money back. I offered to RETURN it for inspection in exchange for a full refund. For hair represented as lasting approximately 3–6 months, having these problems after about one month was disappointing enough. The fact that the company reached a quality conclusion without ever physically inspecting the product made the experience considerably worse. I would not purchase from Full Shine again.

Extremely disappointing I have ordered from Full Shine three separate times, and the first two orders were great. I was genuinely very happy with the quality, which is why I felt comfortable ordering from them again. Unfortunately, my most recent order was atrocious. After just one wash, following the care instructions, the extensions became completely unmanageable. The hair is extremely frizzy, dry, brittle, tangled and has unruly, damaged-looking ends. This isn’t the quality I experienced with my previous two orders, and that inconsistency is incredibly disappointing. What makes this experience even worse is the customer service. When I initially reached out, I received a response almost immediately saying that my issue would be passed along to the appropriate department. That was 13 days ago, and despite following up through multiple channels, I have still heard absolutely nothing. I understand that occasionally a defective product can slip through quality control. What I find unacceptable is being left without a response after spending a significant amount of money on a product that is essentially unusable. And unfortunately, the timing makes this particularly upsetting: these were the tape-in extensions I purchased and installed specifically for my wedding. I have now spent hours and money installing hair that I cannot actually use, and I am left scrambling to find a replacement. I am especially disappointed because I was a returning customer. My previous experiences were good enough that I trusted the company with something as important as my wedding hair. That trust has been completely undermined by both the quality of this order and the lack of follow-up. I hope Full Shine eventually addresses this properly, but after 13 days of silence, I can’t recommend them based on my most recent experience. Previous orders: 2/2 excellent. Most recent order: completely unacceptable. Customer service follow-up: nonexistent. I wish I were writing another positive review, but customers deserve consistency—especially when they’re purchasing hair for such an important occasion.

Will not give prompt refund. For months they continue sending me alternative offers instead of my refund. At my wits end.

I ordered a $300+ hair topper and the product was completely unlike what was advertised on the website, both in terms of the root color, highlighted color, the length of the product, and the quality of the hair. I was shocked at what I received. I asked for a full refund and they said no because it was a custom order. But it wasn’t a custom order, it was an off-the-shelf order. Eventually they offered a $30 refund or a $50 credit but they refused to offer a full refund. What am I supposed to do with a poor quality hairpiece in a weird color? This company is a complete scam.

I would put zero stars but I had to put one because it wouldn’t let me make a review I got my hair last week spent a good couple hundred dollars on their hair all I’m saying is don’t waste your money. The hair is horrible the same day I got it installed it tangled up so bad. It’s like I have a nest in my hair when you straighten your hair it’s frizzy and it’s like you have static on the ends of the hair I asked for my money back and they’re saying there’s nothing they could do. and try to give me some bs instructions on how to keep my hair good lol like come on the hair came messed up already anyways the moral of the story is don’t waste your money. It’s not worth it.

After two years of loyalty to this brand, the Butterfly Weft (Virgin XO Invisible Weft) was a total letdown. Despite a professional install, the hole placement creates a visible "lip" that makes the extensions look completely unnatural. ​When I reached out, the company was dismissive, providing inaccurate info and eventually blaming my "head size" and "scalp flatness" for their design flaws. Their own website instructions even contradict the product I received. For an expensive, unusable product, they offered zero resolution. Don't waste your money, plenty of other brands offer higher hole placement for a seamless, gap-free finish.

BUYER BE WARE********* I received my order and reported the issue the SAME DAY it was delivered because the product is NOT wearable, and defective. The topper has clear construction defects, including FOUR LARGE, visible stripe sections ON ONE SIDE ONLY and an unnatural, uneven,bulky parting area. This is NOT a matter of personal preference, it is a quality issue that makes the product unusable. There was not a “white hygiene sticker,” (had item been quality checked they would have noticed that ) and again that is irrelevant. The defect was reported IMMEDIATELY upon delivery. A hygiene policy does not override a same day documented defective product. This item should not be resold to another customer in this condition! So what does a white sticker in hygiene have anything to do with a refund!! Shame on you! I am a cancer patient, what I received is ridiculous! Photo attached. 19 emails with documentation supporting my complaints! Disputing through PayPal (Edit to post)PS: Now that my review was posted, and I was able to read others. It clearly speaks for itself. The company POSTS a response to the POSITIVE reviews, but NOTHING to the dissatisfied customers! There’s the proof of your “customer service” IF YOU WANT TO RISK IT, BE INFORMED, IF YOU HAVE ANY PROBLEMS OR WANT A REFUND, NOT HAPPENING WITHOUT BEING COMPLETELY INCONVENIENCED WITH A FORMAL DISPUTE WITH YOUR FINANCIAL INSTITUTE. 3/30/26 REQUESTING A FULL refund for a product that cannot be worn by anyone on the SAME day I received it I contacted your company. I supplied you with a CLEAR photo depicting, that ONE SIDE ONLY,HAS FOUR large stripes, and the other side blended. IT LOOKS LIKE TWO DIFFERENT WIGS WERE SEWN TOGETHER. I requested a prepaid label to return the DEFECTIVE product TO YOU IMMEDIATELY, WHICH I HAVE IN WRITING IN THE DISPUTE I SENT YOU. YOUR response on a community review board is to ACCUSE ME of wanting AND ATTEMPTING TO defraud your company, only substantiates the business you are running!

I PLACED AN ORDER ON MARCH 6, PAID FOR EXTRA EXPEDITED SHIPPING. DUE TO THE PACKAGE NOT LABELED CORRECTLY, IT WAS STUCK IN CUSTOMS. AFTER THE RUN AROUND WITH FULLSHINE AND FEDEX. I REFUSED THE ORDER, TOLD FEDEX WHEN THEY FOUND MY PACKAGE TO SHIP IT BACK TO CHINA. FULLSHINE REACHED OUT TO FEDEX AND TOLD THEM TO SHIP IT TO ME AFTER I ALREADY STATED TO SHIP IT BACK. NOW AFTER 15 DAYS FROM THE ORIGINAL DELIVERY DATE,ITS BEING DELIVERED, IM AT WORK, I CANT REFUSE IT. FULLSHINE HAS NO CUSTOMER SERVICE. THIS STARTED BECAUSE THE PACKAGE WOULD NOT CLEAR CUTOMS BECAUSE OF THEM. THE DATE I NEEDED THIS ORDER HAS SINCE PASSED. I DONT NEED IT ANYMORE AND BECAUSE FULLSHINE DOESNT CARE WHAT THERE CUSTOMERS GO THROUGH NOW I HAVE TO DEAL WITH A RETURN. AND APPARENTLY I AM NOT THE ONLY ONE WITH SHIPPING/RECEIVING PROBLEMS. I WILL NEVER DEAL WITH FULLSHINE AGAIN!!!!!!!!!!!