US S.
The delivery was accurate
The delivery for accurate. The parcel was checked and the forbidden items were returned to me. Very satisfied!
Response from FulfillaMar 7, 2024
Thank you so much for the high star rating! We really appreciate it!

Fulfilla is an international logistics network, that offers a wide range of logistics solutions for global B2C and B2B customers.We coordinate the entire process, from pickup, label generation, customs, air transportation, and injection into the local courier and postal streams.Since 2008, we’ve been successfully developing and implementing products, that make shipping worldwide simple and hassle-free.
Fulfilla (fulfilla.net) has 250 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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US S.
The delivery for accurate. The parcel was checked and the forbidden items were returned to me. Very satisfied!
Response from FulfillaMar 7, 2024
Thank you so much for the high star rating! We really appreciate it!
Olga K.
The last time I used the Fulffila service was December 18, 2023. The parcel was delivered to Russia on January 30, 2024. Movement and delivery took longer than usual, but I explain this by the fact that there were holidays in both the USA and Russia. Otherwise, I am completely satisfied with this service and do not see anything better today. I will continue to use your services. Thank you!
Response from FulfillaMar 7, 2024
Thank you for taking the time to rate us! We look forward to sending your new parcels ;)
Inna G.
I have been using this service for few years. I am satisfied with the service and opportunity to track my parcel every step of the way. The customer service is also great through e-mail. Last time I had a problem with my parcel, because my husband sent it through UPS instead of USPS as it was registered. I was worried that I might lose my parcel. But they tracked it for me. Unfortunately I had to pay for it's return, but I was glad that it came safely back, so I could resend it. And it made it very quick. Besides, Fulfilla gave me a discount because of this situation! So I can recommend their service to everyone who wants their package to come safe and quick!
Response from FulfillaMar 7, 2024
What a lovely review. Thank you so much! Your experience makes us feel proud of what we do. Ship with us again soon!
Marina R.
Первый раз воспользовалась сервисом Fulfilla в ноябре 2023. Отправила посылку 18 ноября в Новосибирск. Дочь получила посылку 24 декабря 2023. Посылка немного зависла в Москве, но это и понятно - Почта России была перегружена перед Новым Годом. В общем-то и не надеялась, что дочь получит её перед Новым Годом. Но подарки оказались вовремя. Понимаю, что если бы не праздничная загруженность почтовых сервисом, то посылка бы дошла ещё быстрее. Рекомендовала Fulfilla друзьям!!! Собираю вторую посылку:)
Response from FulfillaMar 7, 2024
Спасибо, что нашли время написать отзыв о нашей работе! Будем рады доставить ваши новые посылки)
Alexander D.
I used to be a fan of their service, but not anymore: 1) My most recent shipment from Texas, USA to Germany was received by USPS on January 9th and finally delivered on February 20th. The package sat in the Fulfilla facility for over a week, which significantly prolonged the delivery time. 2) The shipping cost was initially calculated and paid as $28. However, upon delivery, the recipient was unexpectedly charged an additional 27 euros, exceeding the pre-calculated amount for more than 2x. Despite discussing the issue with the Fulfilla team, no satisfactory explanation or refund was provided. As a result, I've decided to discontinue using their services and cannot recommend them anymore.
Response from FulfillaMar 7, 2024
Thank you for taking the time to share your review. We're so sorry to hear that your experience was not what you expected. We would like to investigate this further. 1) We apologize for a long warehouse processing , this shipping method is relatively new to us and preparing for shipping was prolonged indeed. We will make sure this will not happen again. 2) The recipient paid not for delivery it is impossible. He pain taxes or fees, which are different in each country and out of our responsibility. It is stated on our website that: "When creating your package, you should keep in mind customs limits for import into the recipient's country. When those limits are exceeded, you are (your recipient) due to pay taxes according to the country's laws. The recipient pays all taxes." So this is not a subject to refund.
galina
Using Fulfilla was a great experience! The service was terrific, the price affordable, and the delivery time better than expected!! The parcel was trackable from the day I dropped it at the UPS office to the day it arrived at the final destination. Thank you so much! I can't wait to send my next package.
Response from FulfillaMar 7, 2024
Thank you for taking the time to leave a review and let us know how we are doing. It is good to know that our services matched your expectations and made your experience positive!
Lev
I like this service. I have already sent 4 parcels with its help, and 2 are in the works. The support responds consistently and friendly. There are delays in response, but not critical. Delivery time was good, nothing was lost during delivery - I'm happy!
My life in T.
My experience was great! Customer service is awesome, always answer any questions you have about items to ship, very quick response. Delivery was pretty quick too.
Response from FulfillaMar 7, 2024
Thank you so much for the high star rating! We really appreciate it!