FTUKReviews of ftuk.com

Response from FTUKAug 11, 2025

Dear Shahryar, We understand that having your account suspended can be frustrating, but your statement is not accurate. After a thorough and detailed investigation, our accounts team confirmed that your trading activity involved the use of a prohibited Expert Advisor (EA) employing grid, hedge, and martingale strategies. These strategies are strictly forbidden under our trading rules and the terms you agreed to when opening your account. Our trading policies are designed to protect the integrity of our platform and to ensure a fair, transparent environment for all traders. The decision to suspend your account was based solely on a clear breach of these rules not on the profit you made. Whether an account is in profit or loss, the same rules apply equally to all participants. Despite this violation we have refunded your sign up fee. If you need any further support, we invite you to contact our support team directly. Kind regards, FTUK

Response from FTUKJul 28, 2025

Merci beaucoup pour vos aimables mots ! Nous sommes ravis d’apprendre que vous avez eu une expérience aussi positive avec notre plateforme et notre équipe d’assistance. Liam sera particulièrement heureux de savoir qu’il a pu vous aider. Nous restons engagés à vous offrir les meilleurs outils et services pour accompagner votre parcours de trading — et votre retour nous touche énormément. 🙌

Response from FTUKJul 13, 2025

This is good to hear you have picked up on so many valid points Gaston. Markets can feel complicated enough as it is, so it's super important we make the whole trading experience user-friendly and as simple as possible for traders of ALL abilities. I'm also glad to see you're focusing on the bigger picture. We want our traders to be with us and successful over the long term. This is where the largest benefits are for everyone. Good luck with your trading moving forward and thanks for the review. FTUK Support

Response from FTUKJun 14, 2025

Dear Orissa, We're really sorry to see your review and can assure you we always aim for the highest levels of customer service and satisfaction for all our traders. We've not been able to identify you on our system so have reached out to you here on Trustpilot. Please be assured we will do whatever we can to address any issues. FTUK

Response from FTUKMay 21, 2025

Dear Abigail, Thank you for taking the time to share your experience. We’re thrilled to hear that FTUK provided the simplest and smoothest start for you. It’s great to see how quickly you progressed through the first scale and how well you’ve taken advantage of the flexibility our model offers, including trading around news events. We designed our Instant Funding program to be fast, transparent, and trader-focused, so it’s really rewarding to know that it’s delivering exactly that for you. Congratulations on hitting your first 10% target and we look forward to seeing you continue to grow with us! Kind regards, FTUK

Response from FTUKMay 22, 2025

Dear Hiba, Thank you for your feedback. We’re really pleased to hear that the clear risk parameters and Account Protector have helped create a reliable trading environment for you. Wishing you continued success with your trading and we’re here to support you every step of the way. Kind regards, FTUK