Bukola
Cancellation
I ordered a pair of shoes and I got an email that my order was confirmed. Less than 24hrs later,I'm getting an email that my order was canceled without giving me any reason and my money not refunded yet,talking about they'll let me know when my money will be refunded. If you're canceling an order,shouldn't my refund be immediate??? I really wish I had read the reviews before ordering.
Response from FSJ ShoesApr 9, 2024
Thank you for sharing your feedback, and we apologize for the confusion caused by the cancellation of your order. After investigating, we found that the order you successfully paid for was FSJ00017000, and we are glad to hear that you have already received the shoes for this order. The order you mentioned, FSJ00016802, was automatically canceled by our system because it had not been paid within 48 hours, as per our policy. However, no payment was processed for this order, so no refund was necessary. We apologize for any inconvenience this may have caused and have since corrected the system to prevent such issues in the future. We value your feedback and appreciate your understanding. Should you have any further concerns, please feel free to reach out to us.