Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Kyra
Sep 30, 2025
Order issue fixed - thank you!
After my original order was misplaced by delivery/postal service issues, customer service at Froya advised me to file a claim and send a copy to them, at which point they promptly established a replacement order. The service was so helpful and I am grateful to have received the replaced order, and am excited to try the products. Thank you for helping remedy the issue and the swift customer service support.
Response from Froya OrganicsApr 1, 2026
Hey Kyra! Delivery issues are never fun, but we're so glad the team got a replacement out to you quickly. Hope you're loving the products now that they've arrived! We're here if you need anything. All the best, Tobias @ Frøya
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Kate
Sep 30, 2025
I anxiously awaited two of the product but...
I anxiously awaited two of the products sold by Froya..both arrived today but unfortunately one jar was broken. I emailed support and sent a photo. To my utter surprise I received a response with the hour! A replacement will be on it's way shortly. Wow! This is service for you!
Response from Froya OrganicsApr 2, 2026
Kate! So sorry about the broken jar, but so happy our team got a replacement on the way within the hour. That's always our goal, quick and hassle free. Hope you're loving both products now! Thanks for the kind words. All the best, Tobias @ Frøya
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Charlene W.
Sep 30, 2025
The representative was prompt in their…
The representative was prompt in their response and communicated with the warehouse to change my address, as I had forgotten to update to my new address. They also communicated with me after the address was updated by the warehouse.
Response from Froya OrganicsApr 1, 2026
Charlene! So glad the team was on it and got your address updated with the warehouse quickly. The follow-up communication is something we really care about. Nobody likes being left in the dark! Thanks for this review. All the best, Tobias @ Frøya
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Cindy C.
Sep 30, 2025
My shipping address was in correct so I…
My shipping address was incorrect so I contacted the help center and they corrected the problem right away
Response from Froya OrganicsApr 3, 2026
Hey Cindy! Happy we could fix that right away for you. Little things like that can be stressful, so we're glad it was an easy fix. Thanks for reaching out and for leaving a review! All the best, Tobias @ Frøya
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Alyssa
Sep 30, 2025
Friendly customer service and quick…
Friendly customer service and quick replies. I like the balm for its deep hydration and penetration of skin. The only thing I’d say to do differently is to package the exfoliating face wash differently. It’s just loose in its container, and hard to take out without getting everywhere.
Response from Froya OrganicsApr 3, 2026
Hey Alyssa! So glad you're loving the balm and the deep hydration it gives. That's exactly what it's designed to do. And thank you for the honest feedback about the exfoliating face wash packaging. That's really helpful to know and I'm passing it along to our team. We're always looking to improve, so we genuinely appreciate it. All the best, Tobias @ Frøya
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Virginia R.
Sep 30, 2025
CUSTOMER SERVICE WAS SUPER PROMPT AND…
CUSTOMER SERVICE WAS SUPER PROMPT AND EXPLAINED THE PROCESS TO ME, didn’t just quote policy. And took care of my request with kindness.
Response from Froya OrganicsApr 1, 2026
Virginia! We never want to just quote policy at people. Every situation is different and we want you to feel heard. So glad the team explained the process and handled your request with care. That's what it's all about!! All the best, Tobias @ Frøya
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Gabrielle W.
Sep 30, 2025
Efficient and fast response to my query…
Efficient and fast response to my query Very helpful and 5* customer service
Response from Froya OrganicsApr 1, 2026
Gabrielle, thank you for this! Efficient, fast, and helpful is exactly what we aim for. Appreciate the 5 stars and the kind review! All the best, Tobias @ Frøya
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Denise
Sep 30, 2025
Love the simplicity of the products
Love the simplicity of the products - love the ongoing communications and How To's from you. I'm not sure but it seems this is working wonders on my neck and unlike the product I had been using, it doesn't revert back to a large area of deep vertical lines between applications. I think it's really performing some reversal. I'm still just 2 weeks in I think or a little over 1 week, anyway it feels good and it's doing something. Looking forward to 4 week result pictures.
Response from Froya OrganicsApr 1, 2026
Denise, this is so exciting to read!! The fact that those deep vertical lines on your neck aren't reverting back between applications is a really great sign. Two weeks in and already seeing that kind of progress? We can't wait for your 4 week results either! And so glad you're enjoying the How To's and communications. We put a lot of love into those. All the best, Tobias @ Frøya
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