LENNIE D.
Not for me, terrible customer service
Tried the products, not for me. It felt like heavy wax and at the end of the day, my dry spots were still dry. I tried to get a return/refund but after several emails via their customer service dept., they continue to want me to use it for 60 days. Really!? ... use products for 60 days to make sure I really don't like it? Ladies, if you are like me, you know you like something almost immediately not 60 days later. I am on the 4th email with their customer service dept. and now they want to give me a 60% refund on products that I don't like. Again, really?! I too am a small business owner and am flabbergasted at their level of customer service. Therefore, this review is for buyer beware. If you expect a company to back their products, this one does not. It appears to me that it's all about keeping the money and not customer satisfaction! If I could give a negative 5 star rating, I would. Froya Organics does not deserve even a 1 star rating.
Response from Froya OrganicsDec 16, 2025
Hei Lennie, Thank you for taking the time to share your experience. We’re truly sorry that the products didn’t meet your expectations. After reviewing your case, we can confirm that your Ritual Kit has already been refunded under our Satisfaction Guarantee. Our team has also reached out privately to guide you with the return process for your second order, so we can make sure everything is completed properly. We understand that skincare is a very personal journey, and we’re also genuinely sorry if your interaction with our support team didn’t feel as helpful or attentive as it should have been, that’s never the experience we want for our customers. Your feedback is incredibly valuable, and we’ll use it to keep improving the way we communicate and care for everyone who reaches out to us. Warm regards, Erikah Customer Support Manager - Frøya Organics