Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Golfmadiano
Dec 16, 2025
NOW THAT'S HOW YOU DO CUSTOMER SERVICE
Product arrived damaged but the Customer Support team were amazing and reacted immediately replying and offering me a replacement or a refund and they even included a little gift to make up for the trouble!
Response from Froya OrganicsMar 2, 2026
This title made me smile!! So sorry the product arrived damaged, that's never what we want. But I'm really proud of how the team handled it for you. Making things right quickly and throwing in a little something extra is just how we roll. Thanks for sharing this and for being so understanding about it! All the best, Tobias @ Frøya
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Tori
Dec 16, 2025
Amazing product
Love the ingredients (plus not cut with water), love the glow, love the wholesome subtle scent. I look forward to putting it on every morning!
Response from Froya OrganicsMar 2, 2026
Tori!! Love that you appreciate the ingredients not being cut with water. That's something we're really intentional about, so it's awesome when people notice. And the fact that you look forward to putting it on every morning? That's the dream. Thank you for this 🔥 All the best, Tobias @ Frøya
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Nicola A.
Dec 16, 2025
Great customer service and natural products
Received my acne kit and whilst I ordered it for me, my tween was very interested to see what I had ordered and wondered if she could also use it. I reached out via Instagram and very quickly got a response regarding my enquiry. I was pleased to hear that as all of the ingredients are natural, they should be fine to use (along with some additional instructions). Great customer service and can't wait for me and my daughter to start using our new products.
Response from Froya OrganicsMar 1, 2026
Hey Nicola! That's so sweet that your tween is interested too. And yes, since everything is 100% natural, it's great for the whole family. Glad we could help quickly via Instagram and that you feel good about the ingredients. Can't wait for you both to start using them!! All the best, Tobias @ Frøya
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Tanja H.
Dec 16, 2025
This was my first order from Frøya
This was my first order from Frøya, and I was eager to try their night and day balms. Unfortunately, one item was incorrect, which was a bit disappointing—though understandable during busy times. Mistakes are inevitable, but a company's response can make all the difference. I was impressed by their handling of the issue. Upon noticing the error, I immediately emailed them. Within minutes, I received a reply confirming they had seen my message and were working on a solution. Eva kindly shipped the correct product and even suggested I keep the incorrect item as a gesture of appreciation—though this was unnecessary, it was very thoughtful. If the products match their excellent customer service, I plan to be a customer for life.
Response from Froya OrganicsMar 1, 2026
Tanja, thank you for such a thoughtful and detailed review! Sorry about the mix-up with your first order, but so glad Eva took great care of you. She's awesome. The fact that you're already thinking "customer for life" before even fully trying the products says so much about your experience with us, and we don't take that lightly. We're confident the products will match the service. Enjoy them!! All the best, Tobias @ Frøya
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Louise D.
Dec 16, 2025
Amazing
Having a flare up of red itchy eczema I thought I'd give this company a go. Product arrived used it twice a day and 4 days later my eczema is nearly gone. Itching down to minimal and redness barely visible. Very impressed and will definitely look at purchasing more products.
Response from Froya OrganicsMar 1, 2026
Louise, this is incredible! Eczema nearly gone in just 4 days? That's amazing. We hear stories like this and it honestly reminds us why we do what we do. So glad the itching and redness have calmed down for you. Thank you so much for giving us a try and for sharing your results! All the best, Tobias @ Frøya
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Corey S.
Dec 16, 2025
Great customer service!
Froya Organics customer service was immediately responsive to my inquiry and corrected an erroneous shipping charge. I am very pleased that they stand behind their products and policies.
Response from Froya OrganicsMar 1, 2026
Hey Corey! We always stand behind our products and policies, so glad that came through for you. Getting that shipping charge corrected quickly was the right thing to do. Thanks for the 5 stars! All the best, Tobias @ Frøya
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Hayley H.
Dec 16, 2025
Avoid - do not waste your money
Pretty sure I opted to buy one lot of eye cream as I never like to subscribe before at least trying a product. Eye cream did not work for me, but it was a trial so fine. However, I then got a shock when I was charged again for a second lot, as I had apparently signed up for a subscription (which I didn’t know about 🤔). Not only that, but they charged me 30% more than the first order!! Customer service is atrocious - it’s an AI bot and you can’t actually get a reply from a human, been waiting over 2 weeks now and still nothing. Have cancelled the subscription and am chasing constantly regarding a refund. Do not recommend, pretty sure it’s a scam!
Response from Froya OrganicsDec 17, 2025
Hi Hayley, I’m truly sorry to read about how frustrating this experience felt, and I appreciate you sharing it. I’d like to clarify a few important points. Subscriptions can only be activated by the customer during checkout — we’re not able to enroll anyone automatically. Some customers choose this option to access a larger first-order discount. When a subscription is set up, orders renew automatically at the selected frequency, which can result in a subsequent charge. Regarding customer support, we do use an automated assistant during off-hours to help manage volume, but behind it there is always a real team of people. I’m very sorry if you didn’t receive a timely response, that’s never the experience we want anyone to have. I’d really appreciate the chance to review your case personally and help resolve this for you. Please reach out to us directly at [email protected] , and I’ll be happy to assist you one-on-one. Warm regards, Erikah Frøya Customer Support Team
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Mrs M S.
Dec 16, 2025
Issue with consistency of product
Received my second order after being quite happy with the product up until then, new jar of magic wrinkle eraser night cream contains little bits which make for an unpleasant application as I have to keep rubbing to remove them. I assume it’s a problem with the manufacturing.
Response from Froya OrganicsDec 17, 2025
Hi Mrs M Shuttleworth, Thank you for sharing your experience and for bringing this to our attention. What you’re describing is most likely a natural crystallization of the beeswax. Because our products are 100% natural and our beeswax is only lightly filtered (never processed), small changes in texture can sometimes occur when temperatures shift quickly, for example, when a package moves from a warm delivery vehicle to a cooler mailbox. This doesn’t affect the safety or effectiveness of the product, but we completely understand that the texture can feel unpleasant. If you’d like, please reach out to us at [email protected] and we’ll be happy to guide you on how to smooth the product, or, if it’s not to your liking, we’ll absolutely help make things right. Thank you again for your feedback. it truly helps us improve. Warm regards, Erikah Frøya Customer Support Team
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