Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
froyaorganics.com
Website
froyaorganics.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Charlene, a brighter complexion in just 9 days is amazing!! We love hearing this. Thank you for sharing it.
All the best,
Tobias @ Frøya
MA
Mary
Just a couple of weeks in to the new…
Just a couple of weeks in to the new routine and I see good changes! Very happy!
Response from Froya OrganicsFeb 19, 2026
Hey Mary! A couple of weeks in and already seeing good changes? That's so great!! Very happy to hear you're very happy. Keep going, it only gets better from here!
All the best,
Tobias @ Frøya
JO
jOLLY
WORST CUSTOMER SERVICE....OH I'M SORRY…
WORST CUSTOMER SERVICE....OH I'M SORRY THERE IS NONE!
CHARGING MY CARD WHEN I ALREADY CANCELLED. NO PHONE NUMBER!
SENT 5 EMAILS NO RESPONSE
Response from Froya OrganicsJan 11, 2026
Hei there,
I’m truly sorry for the trouble you’ve experienced. Could you please write to us at [email protected] and request to speak directly with the manager?
I’ve already tried to locate your details through the system, but unfortunately, I wasn’t able to find any record or personal information to contact you directly.
Once I receive your message, I’ll personally make sure your case is handled right away.
Warm regards,
ME
Marc E.
excellent service
excellent service
Response from Froya OrganicsFeb 19, 2026
Thank you so much for the kind words! Excellent service is what we're here for.
All the best,
Tobias @ Frøya
RH
Rhonda
Love it so far…
I've only been using Froya for a week but I can already see a difference in my skin. It feels smoother and more plump. My dark sunspots are not as noticeable. I have not seen a noticeable difference in the bags and dark circles under my eyes yet but I'm hopeful. My skin is glowing.
Response from Froya OrganicsFeb 19, 2026
Rhonda, smoother, more plump, and dark sunspots already less noticeable after just one week? That's a wonderful start!! The eyes area can take a bit longer, so stay with it. You're already glowing and we're cheering you on!
All the best,
Tobias @ Frøya
LH
Lydia H.
Replacement items in return for damaged ones
I received an order with a few damaged items, but upon a single email was sent a replacement with no hassle! Super thankful for the ease of replacement and the quick responses of the support team!
Response from Froya OrganicsFeb 19, 2026
Lydia, receiving damaged items is the last thing we want to happen, but I'm so glad the team made the replacement super easy!! One email and it's sorted, that's exactly how it should be. Thank you for sharing this.
All the best,
Tobias @ Frøya
CS
Christina S.
Amazing customer service
Amazing customer service, someone replied my email literally within 2 minutes. The products are my new favourites and they smell divine. They leave the skin soft and supple. Highly recommend.
Response from Froya OrganicsFeb 19, 2026
Christina, within 2 minutes?! That's the kind of response time we always aim for!! And "smell divine, soft and supple" is just the best thing to hear about the products. So happy they're your new favourites. Thank you for the recommendation!! 🙌
All the best,
Tobias @ Frøya
LN
LN
I would avoid this company at all…
I would avoid this company at all costs. Terms and conditions are very well hidden within the site, these include:
1. Returns are only accepted on unopened/unused products and will only be accepted on first orders.
2. The guarantee that if it doesn’t work you get your money back is only applicable if you take a photo on day 0, another on day 30 and another on day 60 then upload to the site as proof it hasn’t worked.
There are many barriers in the way, they don’t want you to return, they want your money at all costs. A subscription reduction only applies to the first order, subsequent orders on your subscription are charged at the full price.
You have to send multiple, multiple emails for anyone to answer and their response is basically tough in a polite way.
It’s not a Norwegian product, it’s an American company.
The product actually dried my skin out and made it worse. Don’t be fooled by their advertising………..IT’S A SCAM!
Response from Froya OrganicsJan 9, 2026
Hi LN,
Thank you for taking the time to share your experience. I’m truly sorry to hear how frustrating this has been for you ,that’s not the experience we want any customer to have.
I’d like to clarify a few important points. Our formulas and ingredients are Nordic-inspired and rooted in Nordic traditions, while the company itself is registered in the United States... To be able to serve customers worldwide, we operate with multiple international fulfillment centers, including the US, Bulgaria, the Netherlands, Australia, etc.This structure allows us to ship globally and reduce delivery times depending on the region.
We fully understand that our products are not for everyone, and that’s exactly why we offer a 60-day money-back guarantee ,so customers never feel trapped in a purchase that isn’t right for them. This guarantee is designed to apply to complete systems, as individual products on their own are not intended to deliver the full results we stand behind, like the scrub... The goal is to make the process fair for both the customer and the brand.
I’m genuinely sorry if the customer support you received felt impersonal or unhelpful. That’s certainly not the standard we aim for, and I take that feedback seriously.
Regarding subscriptions, they are meant to be optional and customer-beneficial, offering an initial discount and convenient, automated deliveries for those who enjoy the products and wish to continue. They are never intended to be confusing or restrictive.
At the moment, I’m unable to locate an order in our system under this nickname. I’d really appreciate the opportunity to review your case properly. Please reach out to me directly at [email protected]
with your order details, and I’ll personally make sure your situation is looked into with care.
Warm regards,
Erikah
Customer Support Manager
