Amber J.
Quick and helpful customer service
I ordered a pack from them and ended up having my face break out from it due to my extremely sensitive skin. After I emailed to let them know they sent a reply email very quickly and asked for a few details after which they gave me a refund and told me to keep the items and share them with a friend.
Response from Froya OrganicsFeb 26, 2026
Hey Amber! Thank you for reaching out when things didn't go as expected, and really glad we could get you taken care of quickly. A refund and keeping the items to share with a friend, that's how we want it to go. So sorry it didn't work with your sensitive skin, but it means a lot that you were so gracious about it. Hope your friend loves them! All the best, Tobias @ Frøya



