Pattie
I’m baffled by these reviews as every…
I’m baffled by these reviews as every reply says the same. We can’t find any cancellations or e-mails. I ordered this product and got a message to have some one help me use it correctly. I hadn’t got the product yet. It leaves a color on my face so I decided to cancel. I was not aware this was a subscription either. I decided to keep it and not try to reclaim the money. But then I got another jar of eye balm. I called and cancelled the order and went through their many steps but I guess I didn’t cancel the subscription. I received another full order last week. They charged my card $139.00. I asked if I could return it and they said I could but now I’m spending for shipping. In other words, I was told I they couldn’t find a cancellation or any e-mail from me so I sent what I had received from them. I luckily saved it, and then was told that was for the order, not the subscription. I will never recommend or buy from them again. I wish I had ordered it from Amazon as I could have sent it back hassle free!
Response from Froya OrganicsJan 21, 2026
Hei Pattie, Thank you for taking the time to share this and I’m truly sorry for the frustration and confusion this has caused. This is absolutely not the experience we want for any customer. I would really like to help you resolve everything properly (subscription confusion, charges, cancellation confirmation, and return/refund). However, I’m unable to locate your account using only the information shown in this review. Could you please email us at [email protected] and include either your order number or the email address used at checkout? I’ll personally take care of this for you. Warm regards, Erikah