Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsFeb 13, 2026

Hi Shereen! So glad to hear you're impressed with both the products and the service. And yes, real humans all the way over here, no bots! Sorry about the issue with the balm, but happy it got resolved quickly. I'll share your feedback with the product team and the customer service crew. Thanks for the kind review! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 13, 2026

Hei Nicole! That's what we aim for, quick and helpful. Glad we could get your concern sorted out right away. I'll let the team know you appreciated the fast response. Thank you! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 13, 2026

Hi Nikki! Seven days in and already seeing an incredible difference, that's great. I'll pass this along to the product team, they love hearing this kind of feedback. Excited for you to see what the coming weeks bring! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 13, 2026

Hei Carmo! Glad you like the packaging. The products are quite dense because they're concentrated with natural ingredients, so a little goes a long way. Give it some time and I think you'll really start to notice the results. Would love to hear how it goes! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 13, 2026

Hei Annie! Thanks for the honest feedback. The thickness is because our products are oil-based and concentrated, so a very small amount is all you need. As for the yellow tint on the day one, that usually fades quickly as the skin absorbs it. I'd recommend applying just a tiny bit and giving it a moment to settle in. I'll share your feedback with the product team too. Hope you'll start seeing some great results soon! All the best, Tobias @ Frøya

Response from Froya OrganicsFeb 12, 2026

Hei Josefine, I’m truly sorry to hear that our product and communication didn’t meet your expectations, that’s never what we want for our customers. Regarding the subscription, I’d like to clarify that this is offered as a benefit for customers who choose it, allowing access to discounted pricing and recurring shipments. Subscriptions cannot be activated by us on behalf of a customer, they are selected intentionally during checkout in order to access the reduced price. That said, we understand that this may not have felt clear enough, and we sincerely apologize if this caused any confusion. We are continuously working to make this even more transparent at every step. We also appreciate your feedback about our email communication. Your comments regarding the tone and frequency of our marketing messages have been noted and will be shared with the relevant team, as we’re always looking to improve and strike the right balance. Lastly, I can confirm that your case was fully resolved: your subscription order was cancelled and refunded. While I’m sorry that the product didn’t work for you personally, we do appreciate you giving it a try and taking the time to let us know how we can do better. Erikah Customer Support Manager/ Frøya Organics

Response from Froya OrganicsFeb 12, 2026

Hi Sheralyn, We’re truly sorry to hear that you felt unsupported , that’s never the experience we want any of our customers to have. After reviewing your case, I can see that your order was returned to sender due to an address issue, and a full refund was processed for you on January 30th. While we’re glad we were able to resolve the matter financially, we understand that the overall experience may not have felt smooth, and for that we sincerely apologize. We genuinely appreciate your feedback, as it helps us improve both our communication and service. If there’s anything further we can assist you with, please don’t hesitate to reach out directly. Erikah Customer Support Manager Frøya Organics

Response from Froya OrganicsFeb 13, 2026

Hi Michelle! What an amazing story, I'm so glad to hear the eczema balm worked for you on the first application. That must have been such a relief after struggling with flare ups around your eyes. And the improvements with the fine lines and skin tone on top of that, really great. Those harsh Maine winters are no joke, so I'm happy our balms are helping keep your skin hydrated and healthy. I'll definitely share this with the product team. Thanks for such a detailed review, we really appreciate it! All the best, Tobias @ Frøya