Dianne
Avoid at all costs!
Avoid at all costs!! Dreadful customer service and products horrible. Greasy. Dirty smell. Bright yellow!! They reckon is takes 3-4 weeks to refund order that was cancelled before shipped! I have again emailed as per response below which was a lot faster than response to emails and certainly faster than refund! Hopefully I will now receive refund. I have now been issued refund. However not sure when that would have been without response from here.
Response from Froya OrganicsMar 4, 2026
Hi Dianne, We’re really sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Our products are formulated with rich, nourishing ingredients, and while many customers love that texture, we understand that skincare is very personal and may not suit everyone’s preferences. Regarding refunds, we always process them as quickly as possible once an order is cancelled. In most cases, the refund is issued immediately on our side, and the time it takes to appear (usually a few business days) depends on the customer’s bank or payment provider. We would truly like to look into your case and make sure everything was handled correctly. Please reach out to us at [email protected], and I will be happy to assist you. Thank you for giving Frøya Organics a try and I'm very sorry about your experience. Eri CS Manager