Anna
Very disappointed with this product and…
Very disappointed with this product and overall experience. For such an expensive range, I expected transparency and quality — but instead, I found the marketing quite misleading. The brand heavily promotes “Norwegian plants,” yet the packaging states the products are produced in Bulgaria, with no clear explanation of ingredient sourcing. That raises questions about what you’re actually paying for. More importantly, I experienced skin irritation after using the product, and it also stained my clothing. When I contacted customer service, they refused to take responsibility because I was outside their 60-day money-back guarantee. That response was particularly frustrating — a skin reaction should be treated as a safety concern, not dismissed based on a returns window. The damage to clothing was also completely overlooked. Overall, the product did not deliver on its promises, and the lack of accountability from customer service was disappointing. I won’t be purchasing again or recommending this brand.
Response from Froya OrganicsApr 20, 2026
Hi Anna, I’m really sorry to hear about your experience. I’d like to clarify that our founders are Norwegian, and while the brand originates from Norway, we work with manufacturing and distribution centers in different parts of the world, including Europe, the United States, and Australia, so we can efficiently reach our customers globally. I’m especially sorry to hear about the skin irritation you experienced and that the product stained your clothing. That’s definitely not the experience we want for our customers. I would really like to take a closer look at your case and see how I can help you directly. Please feel free to contact us at [email protected], or share your details with me here so I can assist you further. Kind regards, Erikah CS Manager