Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsMay 4, 2026

Hello Sandy, We’re very sorry to hear about your experience and understand your urgency regarding the return and refund. At the moment, we have not been able to establish direct communication with you, and we need your order details to properly review and resolve your case. Please contact us at [email protected], our team is always available and ready to assist you. Once we have your information, we will prioritize your request and work toward a prompt resolution. We look forward to hearing from you and helping you sort this out as quickly as possible. Kind regards, Customer Support Manager

Response from Froya OrganicsMay 3, 2026

Hi M Dougherty, I’m really sorry to hear about your experience. A member of our team is already handling your case, and you should have received a response, so please don’t worry, this has been taken care of on our end. Regarding your reaction, this does sound like a sensitivity or allergic response, which can occasionally happen when introducing new skincare. That said, you’re fully covered with us in situations like this. Just to clarify, our returns policy applies to products that are unused and in new condition, as we’re unable to accept used skincare items for hygiene reasons. However, this is separate from cases like yours, which are reviewed and handled individually. Everything has been fully resolved on our side, so please no worries. Best. Erikah Customer Support Manager

Response from Froya OrganicsMay 6, 2026

Thank you so much, A Holla! We're so glad Varinea could provide excellent support and make your experience a positive one. Personalised service is something we truly value, and it's wonderful to hear it made a difference. We appreciate you sharing this!

Response from Froya OrganicsMay 6, 2026

Thank you, Lorna! We'll be sure to pass your kind words on to Jason — he'll be thrilled to hear this. We're so glad you had an excellent experience. Thank you for your support!

Response from Froya OrganicsMay 6, 2026

Thank you so much, Joann! We love hearing that our products have become a part of your daily routine and that you're enjoying that natural, glowy feeling. It's so wonderful to know our customer service has also been amazing for you. We'll make sure Jeff hears your kind words! We're so grateful for your recommendation!

Response from Froya OrganicsMay 3, 2026

Hi Allie, I’m sorry to hear about your experience. I understand how frustrating this must feel. In some cases, when starting a new skincare routine, the skin can go through an initial purging phase as it adjusts and clears impurities. That said, I understand this can be concerning if you’re not expecting it. Regarding your subscription and charges, I’d really like to look into this properly for you. Based on the information here, I’m unable to locate your account, and it’s possible there may be multiple subscriptions or a different email involved. Please reach out to us directly with your order details so I can review everything thoroughly and help resolve this for you. Erikah Customer Support Manager

Response from Froya OrganicsMay 6, 2026

Thank you so much, Louise! We're really glad we could help you resolve your issue quickly and that our team was attentive throughout. Many thanks for taking the time to share your experience!

Response from Froya OrganicsMay 6, 2026

Thank you so much! We'll pass your kind words on to Varinea — she'll be delighted to hear this. We're so glad both our products and customer service have been wonderful for you. We love them too! Thank you for your support!