Jenny E.
Subscription battle
I ordered one item and without my knowledge i was then tied into automatic subscription which you can't cancel. The heavily advertised money back guarantee is really hard to claim too. This company deliberately ties you in. Avoid at all costs. Prefer Neal's Yard.
Response from Froya OrganicsMay 25, 2026
Hi Jenny, We’re truly sorry to hear that this experience has left you feeling frustrated. That is never the experience we want our customers to have. Our subscription options are tied to discounted pricing during checkout and can absolutely be cancelled at any time through the customer portal or directly with our support team. Likewise, our 60-day guarantee does include certain guidelines and eligibility steps, which are explained in the Guarantee section of our website so we can keep the policy fair and sustainable for everyone. We would genuinely appreciate the opportunity to personally review your case and make sure everything has been handled correctly for you. Please contact us at [[email protected]] and request to speak with the manager, we would be more than happy to assist you directly and work through any remaining concerns together. CS Manager – Frøya Organics