Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 1, 2026

Jenn, waking up with healthier-looking skin and feeling confident enough to wear less makeup?? That's a real transformation and it's only day 10!! Coming from organic skincare makes this even more meaningful to hear. Can't wait to see how you feel in another few weeks. Thank you so much for sharing this 🔥 All the best, Tobias @ Frøya

Response from Froya OrganicsMay 29, 2026

Hi Lonster . We're sorry to hear that the products were not the right fit for you and that your experience with our subscription and customer service left you feeling frustrated. We'd also like to clarify that we do not compensate customers for reviews. In fact, doing so would violate Trustpilot's policies, and we are committed to collecting authentic feedback from all customers, whether positive or negative. We understand that skincare is highly personal, and while some customers enjoy richer formulations, they may not be suitable for everyone. We're also sorry to hear that the texture did not meet your expectations. Regarding your subscription concerns, our subscriptions are designed to be flexible and can be canceled by customers at any time through their subscription portal. If a cancellation request is received after an order has already entered processing, there are instances where our team may no longer be able to stop it before fulfillment begins. This is never our intention, and certainly not done in bad faith. Please contact us at [email protected], and our team will carefully review your account history and correspondence to better understand what occurred and determine how we can assist. We look forward to hearing from you. Best, CS manager

Response from Froya OrganicsJun 1, 2026

Thank you Jessica!! Fast and helpful is exactly what we aim for. So happy the team came through for you. All the best, Tobias @ Frøya

Response from Froya OrganicsMay 30, 2026

Two words and they say everything! So glad we could get it sorted quickly for you. Thank you! All the best, Tobias @ Frøya

Response from Froya OrganicsMay 30, 2026

Jessi, "almost more than their product" might be the best thing anyone has ever written about us and I'm going to be thinking about it all day!! 🙌 Genuinely thank you for this. Energy and kindness are things we work hard to bring, so hearing that it lands that way is just everything. All the best, Tobias @ Frøya

Response from Froya OrganicsMay 29, 2026

Hi Calista, we're sorry to hear that your experience left you feeling frustrated. After reviewing your case, we understand that a new subscription was unintentionally created while you already had an active subscription on your account. This understandably led to confusion regarding the orders associated with each subscription. We appreciate that you contacted our team shortly after placing the order. Unfortunately, by the time the order was reviewed, it had already entered processing and could no longer be stopped before shipment. We understand that the communication throughout this process may not have been as clear as it should have been, and we're sorry for any confusion this caused. Our team always strives to review each situation individually and assist customers as fairly as possible. If there is anything further regarding your case that requires attention, please contact us at [email protected]. We will be happy to review your account and correspondence history and assist further. Best, CS manager

Response from Froya OrganicsMay 30, 2026

That's what we love to hear! Thank you, Jana. Short, sweet, and it made us smile. All the best, Tobias @ Frøya

Response from Froya OrganicsMay 30, 2026

Ramona!! Quick, fast, friendly. That's absolutely what we aim for and I love that you felt all of it. Thank you so much for the kind words and the recommendation! All the best, Tobias @ Frøya