Michele D.
‘Insanely Unmagical’/UPDATE 02/06/2026
I’ve searched the website and cannot find the Customer Service so am writing here… I received the product in March but only started using it 3 weeks ago. The Anti Age and Insane Glow Day Balm is intensely yellow on my fair/ medium skin. It has stained my skin yellow like turmeric does. After 2 days use I now use it at night as in daylight I look jaundiced and have to cover with a lot of makeup. Both Day and Night (Magic Wrinkle Eraser Night Balm) oil based ‘cremes’ have hard grains in the product which are unpleasant to the touch and irritating to apply. The pots have no spatula and I do not find ‘ digging in’ recommendation with face creams (skin oils etc). The pots arrived unsealed. I haven’t seen any noticeable difference on my delicate mature skin. It is very oily. I won’t be ordering again. 02/06/2026 UPDATE: I unexpectedly received an email from the customer service team offering to dive deeper into my comments about the product. They asked me to send photos of it on my skin and the jars to show the grains that are scratchy on my skin. I did that and they responded immediately and offered to refund me. I’m very grateful for that - I had not expected it and as I didn’t write the right up to be refunded. It is very reassuring that they take their customer service so seriously and respond on such a positive way to in-depth feedback. I’m sorry the product didn’t work for me, but I know there are many FROYA customers who are very happy with the product and the customer service duly deserves a 10/10.
Response from Froya OrganicsJun 1, 2026
Hello Michele, We're sorry to hear that the products did not meet your expectations. The Anti-Age & Insane Glow Day Balm is a highly concentrated formula, so only a very small amount is needed per application. When applied sparingly, it should provide a natural glow rather than leaving a noticeable yellow appearance on the skin. Skincare is also highly personal, and factors such as skin type, tone, and individual preferences can influence how a product feels and performs. While many customers enjoy our balms, we understand that they may not be the right fit for everyone. We're also sorry to hear that you had difficulty finding our Customer Care team. We're always available at [email protected] and would be happy to review your experience and answer any questions you may have. We will be reaching out to you directly. Kind regards, CS manager - Frøya Organics