Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

SILCA E.
Jul 3, 2026
excelente servicio
excelente servicio
Response from Froya OrganicsJul 18, 2026
¡Muchas gracias por tu comentario! Nos alegra mucho saber que tuviste un excelente servicio. Un saludo, Tobias @ Frøya
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GHB
Jul 3, 2026
Fast and efficient service!
I needed to cancel an order that had already been charged and the team at Froya (Ale, specifically) worked incredibly fast to respond to me and to contact the warehouse to cancel my order and start the refund. It was on a Friday before a holiday weekend, so I was not super hopeful, but they made it happen. I was impressed with how quickly and efficiently they managed my request. I’m very grateful!
Response from Froya OrganicsJul 18, 2026
Hi there, thank you so much for this!! I'll make sure Ale sees it, getting your order canceled and refund started right before a holiday weekend is exactly the kind of fast turnaround we want to deliver, even when timing is tight. Really glad it worked out. All the best, Tobias @ Frøya
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Annette S.
Jul 3, 2026
My issue was resolved quickly via…
My issue was resolved quickly via email. I needed to postpone a delivery in my subscription and although I could not do it via the website, I was able to receive results from the email system very quickly.
Response from Froya OrganicsJul 18, 2026
Hi Annette, thank you for this!! Sorry the website couldn't handle the postponement directly, but really glad our email support got you a quick resolution anyway. We'll keep working on making the website side smoother too. All the best, Tobias @ Frøya
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Shan's A.
Jul 3, 2026
practical eco friendly fix
it is always a relief when a company gives you a quick, practical fix instead of a generic automated response. This has been my experience with Froya. Well done to the customer service. I love this product.
Response from Froya OrganicsJul 18, 2026
Hei! A quick, practical fix instead of a generic bot reply is exactly what we want customer service to feel like, so I'm really glad that's your experience. Thanks so much for the kind words about the product too. All the best, Tobias @ Frøya
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Patricia
Jul 3, 2026
The product left my face feeling dry…
The product left my face feeling dry and somewhat irritated. I had to reapply over and over again. I did not see any results whatsoever. I tried to get my money back and then made you one jump through a bunch of hoops and pictures weren’t accepted and all kinds of things it just wasn’t worth it.
Response from Froya OrganicsJul 6, 2026
Hei Patricia, We're truly sorry to hear that the products weren't the right fit for your skin. We'd also like to clarify that our money-back guarantee is something we genuinely stand behind. The reason we ask for photos and a few supporting details isn't to make the process difficult, but simply to ensure that we can assess each claim fairly and consistently for all of our customers. We completely understand that this process can sometimes feel frustrating, and we're sorry that this was your experience. We'd still love the opportunity to personally review your case. If you're willing, please contact us at [email protected] or reply here with the email address used for your order, and we'll be happy to take another look. Kind regards, Frøya Organics
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Renee L.
Jul 3, 2026
Great Customer Service
I contacted customer service to cancel my order because I had too much product and did need a new shipment. I received a response within 5 minutes and my order was canceled (over a holiday weekend) within 10 minutes. It was amazing and I will continue to use these fantastic products and work with this company!
Response from Froya OrganicsJul 6, 2026
Renee, this made me so happy to read!! Getting everything sorted within 10 minutes, over a holiday weekend no less, is exactly the kind of speed we aim for. Thank you for sticking with us, we're excited to keep delivering for you. All the best, Tobias @ Frøya
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Nici H.
Jul 3, 2026
Excellent customer service
I have sensitive skin and unfortunately had a reaction to the product but their customer service was amazing and there were no hassles getting a refund. You can give this product a try and trust they will respond almost instantly and help you out if you have any issues!! 5 stars to their customer service. - NH
Response from Froya OrganicsJul 6, 2026
Nici, so sorry to hear the product didn't agree with your skin, but I'm really glad our team could make the refund easy and hassle free for you. Sensitive skin can be tricky, so it means a lot that you'd still recommend us. Thanks so much for the 5 stars! All the best, Tobias @ Frøya
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Ari
Jul 3, 2026
Great servuce
Very quick, responsive, and lovely customer service! Thank you kindly.
Response from Froya OrganicsJul 6, 2026
Hei Ari! So happy to hear the team was quick and lovely to work with, thanks so much for the kind words! All the best, Tobias @ Frøya
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