Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJul 6, 2026

Katherine, thank you so much for this incredibly detailed review!! It means a lot that both our AI and human support felt helpful, and that the team got back to you so quickly even on a Saturday morning. I'm also really glad we could sort the product swap easily, and even happier to hear your sensitive skin is doing so much better with your daily routine. I'll make sure Varinea sees this, she'll be thrilled to read it. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you, Helena! So sorry about the broken container, but glad we could get that sorted quickly for you. Really happy you're enjoying the products! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you, Katherine! So glad your query got sorted instantly, that's exactly the kind of service we want to be known for. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you for this!! So glad you're finding the products organic and effective, and that Anjelika was attentive to your particular situation. That personal touch matters a lot to us. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 6, 2026

Hei Rhian, We're sorry to hear that your experience didn't meet your expectations. While we completely understand that our products may not be the right fit for everyone, we're sorry they didn't deliver the results you were hoping for. We're also sorry to hear that the subscription renewal came as a surprise. The Subscribe & Save option is selected during checkout to receive the discounted price, and customers can cancel their subscription at any time through their subscription portal or by contacting our support team. We're always happy to help with that whenever requested. Regarding your return request, our refund policy applies to first-time purchases, which is why our team was unfortunately unable to approve a refund for a subsequent subscription order. However, we'd genuinely appreciate the opportunity to review your case personally. We'd also like to clarify that Frøya Organics is a Norwegian brand. Our founders are Norwegian, and our brand identity and values are rooted in Norway. Like many international companies, our business is registered in the United States for operational reasons, and we operate warehouses in multiple regions around the world to serve our customers as efficiently as possible. This does not change our Norwegian roots. We've sent you a request for information through Trustpilot. If you're willing to share your order details, we'll personally review your case and see if there's anything further we can do to help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 17, 2026

Susan, thank you so much for this, it really means a lot. I'm sorry the products weren't the right fit for your skin, but hearing that our team still made you feel respected and cared for through it all is exactly what we hope for, results or not. We're grateful you'd recommend us anyway. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Dianne, this made my day!! Skin glowing enough to skip makeup at 57, and clearing up discoloration on your face, neck, and chest too, that's exactly what the day and night balms are meant to do. So sorry only the day balm showed up in your last order, but glad the team got that fixed quickly and the night balm is on its way. "Not marketing hype" might be my favorite line in this whole review, thank you. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you so much, Gina! Really glad the team could give you all the information and assistance you needed. 😊 All the best, Tobias @ Frøya