Mike
Customer service was very prompt!
Customer service was very prompt!
Response from Froya OrganicsJul 11, 2026
Hey Mike, thanks so much!! Glad our team could be quick for you. All the best, Tobias @ Frøya

Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Mike
Customer service was very prompt!
Response from Froya OrganicsJul 11, 2026
Hey Mike, thanks so much!! Glad our team could be quick for you. All the best, Tobias @ Frøya
Bethany F.
I have been on the mature women's system for about three weeks, and so far my skin is calmer and healthier-looking. I did add the redness balm because I think the red patches on my cheeks that I thought were dry skin are actually rosacea. Here is the kicker: I only "wash" my face a couple times a week or if I wear make up, which I have not had to do but twice since I started this system.
Response from Froya OrganicsJul 11, 2026
Hey Bethany, thank you for sharing all this detail! Three weeks in and already calmer, healthier looking skin is wonderful to hear, and I'm glad the redness balm has been helping too. Love that this system fits so easily into your routine. All the best, Tobias @ Frøya
Kaylee S.
Got the wrinkle cream and it ended up throwing my skin through a loop. The team at Froya was super responsive and quick to help. Though this product did not work for me, the team was incredible!
Response from Froya OrganicsJul 11, 2026
Hey Kaylee, thank you for such an honest review. I'm sorry the wrinkle cream didn't end up working for your skin, but I'm really glad our team could jump in quickly and help you through it. That means a lot to us. All the best, Tobias @ Frøya
Christine D.
I love the products and the customer service is outstanding. I had an issue with a delivered product which was resolved promptly and with extreme courtesy. Thank you again. Regards, Christine
Response from Froya OrganicsJul 11, 2026
Hey Christine, thank you so much!! So glad the products are winning you over and that we could resolve that delivery issue promptly and with the courtesy you deserve. All the best, Tobias @ Frøya
Mary H.
I placed my order on 6/27. They advised me that my order was in transit on 6/29. I have kept checking the DHL shipper and my order has not been picked up yet - over a week later. I requested that they cancel my order and refund my credit card only to be told that once my order is "in transit", it can't be canceled. If an order hasn't left your warehouse, why can't you cancel it? Doesn't look like my order is every going to ship and this is a scam.
Response from Froya OrganicsJul 9, 2026
Hi Mary, We're truly sorry to hear how disappointed you are, and we completely understand how frustrating it must have been to see little movement on your tracking for several days. We sincerely apologize for the delay. While most orders move through the shipping network quickly, occasional carrier delays can happen, and we understand how concerning that can be. When you contacted us, we immediately reached out to our warehouse to see whether your order could still be canceled. Unfortunately, by that time, it had already left our warehouse on June 29. Once an order has been dispatched, it is no longer in our physical possession, which means we are no longer able to retrieve or cancel it. Although the carrier had not yet displayed tracking updates, the parcel was already with the shipping network, and we unfortunately have no control over the carrier's internal scans or when those updates become visible. According to the latest tracking information, your estimated delivery date is July 15. If you decide you no longer wish to keep the products once they arrive, we'll be more than happy to help you arrange a return and process a full refund as soon as the returned items reach our warehouse. We genuinely regret that this experience has left you feeling this way, as it is never our intention. At this stage, the only thing left is to allow the carrier the time needed to complete the delivery. Please rest assured that you're not going through this alone, we'll continue to support you every step of the way, and if you decide to return your order once it arrives, we'll be here to help make that process as smooth as possible. Kind regards, Frøya Organics
MagiK M.
I’m about to 46 quality products from quality brands is all that I'm willing to spend my $ on. Customer service means EVERYTHING to me. i need to cancel a subscription order about to ship right after a holiday weekend. they responded in time to stop the next shipment & return my $. no questions asked. i just have a lot of product at the moment. Absolutely love these products
Response from Froya OrganicsJul 11, 2026
Hey Maggie, thank you so much for this!! Really glad our team could catch that subscription shipment in time and get you refunded with no hassle, especially right before a holiday weekend. So happy to hear you're loving the products too, even with a bit of a stockpile going on!! All the best, Tobias @ Frøya
Ashley
From Organics customer service, is great. They are quick to respond, and had NO run around. Very happy with their products and customer support!
Response from Froya OrganicsJul 11, 2026
Hey Ashley, thank you so much!! Really glad our team was quick and straightforward for you, no runaround is exactly the goal. Happy you're loving the products and support both. All the best, Tobias @ Frøya
JG
Customer service responded immediately to my email and resolved the situation to my complete satisfaction. Excellent job! JG
Response from Froya OrganicsJul 11, 2026
Hey there, thank you!! Really glad our team responded fast and got everything resolved to your full satisfaction. All the best, Tobias @ Frøya