Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Gill K.
Jul 10, 2026
I love it and really enjoy massaging it…
I love it and really enjoy massaging it into my neck and face before I go to bed. It's gorgeous but I haven't seen any difference yet, I just know I am putting good stuff on my skin. I think I have had it for about a month now. A little goes a long way.
Response from Froya OrganicsJul 11, 2026
Hey Gill, thanks so much for sharing this! Love that it's become part of your bedtime routine, and you're so right that a little really does go a long way with this one. Give it a bit more time and I think you'll start noticing more. All the best, Tobias @ Frøya
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Alexia S.
Jul 10, 2026
Very disappointing experience
Very disappointing experience. Was recommended this product by a friend. Ordered the complete set on June 14. They were due to arrive 10 days later. They never did. I chased three times. The first two times an AI generated message told me to wait for the parcel to arrive when it had clearly gone missing. The third time I requested a refund and so my complaint was allegedly escalated to a human. I even reached out to their help centre via email. However, I got zero response from the company. I am not able to recommend this brand based on the very poor customer service experience I experienced.
Response from Froya OrganicsJul 10, 2026
Hei Alexia, We're truly sorry to hear about your experience. After reviewing your case, we completely understand your disappointment. Waiting nearly a month for an international delivery is far from the experience we want our customers to have, and we sincerely apologize for the frustration this has caused. We'd like to reassure you that we'll be reviewing your case carefully and reaching out to you directly by email to better understand what happened and work towards the best possible resolution. We truly appreciate your patience and the opportunity to make this right. Kind regards, Frøya Organics
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Julie M.
Jul 10, 2026
Great product-terrible company!
Day and night balm products are awesome! But trying to cancel auto ship -a Nightmare. Kit has 60’day supply but they send auto ship 30days! Took survey and they wouldn’t honor $30’off coupon. Auto Bot doesn’t care about customer service. Great Product-‘terrible company Froya customer service reached out and was wonderful! They made my order correct and explained what happened. I was very impressed that they took the time to care about what I had experienced!
Response from Froya OrganicsJul 10, 2026
Hei Julie, We're so pleased to hear that you love our Day Balm, but we're truly sorry that the rest of your experience left you feeling this way. We completely understand your frustration. Based on your review, it's clear that you felt promises weren't followed through, whether regarding the survey coupon or your subscription request, and we sincerely regret that this was your experience. This is certainly not the level of service we aim to provide. We'd really appreciate the opportunity to review everything with you, including the SURVEY30 promotion and the handling of your previous order, to better understand what happened and find the best possible solution. We'll be reaching out to you directly by email shortly. Kind regards, Frøya Organics
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Jennifer
Jul 10, 2026
Love the feel
I don’t know if I’ve seen any visible changes yet…but I do enjoy the routine and feel of the products.
Response from Froya OrganicsJul 11, 2026
Hey Jennifer, thanks for this! Even before the visible results kick in, it's great to hear you're enjoying the whole routine and how the products feel, that's such a good sign. All the best, Tobias @ Frøya
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Rhetta
Jul 10, 2026
The support rep who helped me went above and beyond
The support rep who helped me went above and beyond to make sure I had a good experience even though I was cancelling my subscription. They worked with me until I was satisfied with the outcome. Very pleasant and professional.
Response from Froya OrganicsJul 11, 2026
Hey Rhetta, thank you so much for this. Even though you were cancelling, I'm really glad our team stuck with you until you felt good about the whole thing. That kind of care matters to us no matter what. All the best, Tobias @ Frøya
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Anna L.
Jul 9, 2026
Achtung sie geraten in einen Abonnement…
Achtung sie geraten in einen Abonnement Kauf wenn sie ein Produkt kaufen von diesen verschwören. Lasst euch nicht von denen verarschen. Wochen später wird einfach erneut von eurem Konto abgebucht und euch ein neues Produkt zugeschickt. Komplett verrückt!
Response from Froya OrganicsJul 10, 2026
Hi Anna, We're sorry to hear how frustrating this experience has been. We'd like to clarify that subscriptions cannot be activated by our team after a purchase. They can only be selected by the customer during checkout through the "Subscribe & Save" option, which also applies the subscription discount. We can also confirm that your subscription has now been cancelled, so there won't be any future recurring charges. We're sorry that your experience contacting us didn't meet your expectations, and we understand how frustrating that must have been. We'll be reaching out to you directly by email to review your case and see what more we can do to help. Kind regards, Frøya Organics
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Amber
Jul 9, 2026
Customer service was excellent
Customer service was excellent. They always returned my email within less than an hour. The product is great also, a little goes a long way.
Response from Froya OrganicsJul 11, 2026
Hey Amber, thank you!! Under an hour for email replies is exactly what we aim for, so glad that's been your experience. Love that the product is going such a long way for you too. All the best, Tobias @ Frøya
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Margaret L.
Jul 9, 2026
I❤️Froya
I began using Froya products in February. I am 76 and have sensitive skin ( I also have psoriasis on my face in the late winter- spring). The first thing I noticed was how calm my skin felt. I did not have my seasonal psoriasis this year. I had some redness and used your redness balm , it literally disappeared overnight. My acne scaring is gone. When I wake in the morning my skin is cool to the touch. Even if I am outside in the humidity and hot summer temps, my skin remains cool and well hydrated. I am using minimal make up. My sister is using it, I tell everyone about it,
Response from Froya OrganicsJul 11, 2026
Hey Margaret, wow, thank you so much for sharing all of this!! I'm so moved to hear your psoriasis stayed calm this year and that the redness balm worked so fast for you. Skin staying cool and hydrated even through summer heat is exactly what we hope for, and knowing your acne scarring has faded too just makes my day. Thank you for telling your sister and everyone else about us, that truly means the world. All the best, Tobias @ Frøya
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