Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJul 15, 2026

Hi Kayla! Products lasting so long that you didn't even need your subscription to renew is honestly the best kind of problem to have. Really glad Justin could jump in and cancel that order with total ease when it did renew a bit early, cancelling anytime is always meant to be simple with us. Thanks so much for the kind words! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 15, 2026

Hey there! Love hearing this. So glad the team's always quick to jump in whenever you need anything!! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 15, 2026

Hey Robin! This is amazing to hear!! Getting stopped and asked what you're doing differently, or being told you look younger, that's such a great feeling. Love that the simplicity of the routine is working so well for you too. Thanks so much for sharing this with us 🙌 All the best, Tobias @ Frøya

Response from Froya OrganicsJul 15, 2026

Hi Laura, thank you for such detailed feedback, it genuinely helps us understand what's working and what isn't. I'm sorry about the yellow staining from the day and night cream, that's frustrating especially since you tried using less like the helpdesk suggested and it still happened, I'll make sure this gets flagged properly on our end. Glad the shampoo was a win at least, but sorry the face scrub and scalp oil didn't work out the way they should have. Really appreciate you giving it a fair chance over these months. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 18, 2026

Hei Lois! Healthy, radiant skin is exactly what we're going for, so this made me smile. Thanks so much for sharing!! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 18, 2026

Hi Nikki, thank you so much for this!! Sensitive, mature skin dealing with high altitude and cold is a tough combo, so hearing it's effective without stripping anything out is great to hear. Really glad we could earn a spot as one of the best you've used. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 14, 2026

Hei Sara, we're truly sorry that this has been your experience and that our communication left you feeling this way. We never want any customer to feel disappointed or unsupported. We'd just like to clarify a couple of things, as there seems to have been a misunderstanding. Our subscriptions are never activated by our team. They can only be selected by the customer during checkout as an optional way to receive a larger discount, and we have no way of enrolling anyone ourselves. Regarding your second order, we're very sorry that we weren't able to process your cancellation request in time. Our team answers every message as quickly as possible and in the order it's received, but once an order has already entered the fulfillment process, we're unfortunately no longer able to stop it. We'd also like to reassure you that our Money-Back Guarantee is real, and we review every request individually. As with any guarantee, we do need information about each specific case so we can assess it fairly and offer the right solution. We'd genuinely appreciate the opportunity to review everything with you personally and understand exactly what happened. If you could please send us your order number or the email address used for your purchase at [email protected], our Customer Support Manager will personally investigate your case and do everything possible to help. Warm regards, Frøya Organics

Response from Froya OrganicsJul 14, 2026

Hey Alyssa! This made my day!! So happy to hear it's helping your skin feel and look better, especially after dealing with acne and rosacea for so long. Getting compliments on your complexion now is exactly what we hope for. Thank you so much for sharing this with us!! All the best, Tobias @ Frøya