Karen K.
Excellent customer service
The customer service I received after expressing concern regarding a product I received was exemplary. I was immediately offered a refund, and when I said I'd prefer to have a new jar of the product, my request was instantly actioned, and I received an email within an hour or so to say the new product was on its way.
Response from Froya OrganicsJul 17, 2026
Hi Karen, thank you for this. Glad the team offered a refund right away, and even better that they could switch it to a new jar instead once you said that's what you preferred. Getting that email within the hour to confirm it was on its way is exactly the kind of quick follow through we aim for. All the best, Tobias @ Frøya