D. L.
Company has Integrity
First off I appreciate the company took the time to make these enchanting poems and stories as I awaited the arrival of my Froya Organics. I receive my order within 10 days. Beautiful packing, glass jars. Smaller than I thought they would be but that's because the product is more of a Salve or Balm since it isn't watered down. You just need small amounts. I loved the concept, the Organic ingredients, it's so hard to find pure products these days. I did take my before pictures and followed all the rules and steps requested and instructed. The products were a little thick for my skin type and I was sensitive to something in them which broke my heart. I took all the photos and sent them with a request to return the products for a refund. Great Customer service, they were prompt to respond. Anjeika was the team member helping me via e-mail. She was fantastic! Very understanding. SHE thanked me for trying their products and graciously issued me a refund. I feel this company has integrity and I would still recommend them.
Response from Froya OrganicsSep 22, 2026
Hey D. Leigh, thank you so much for such a thoughtful review. So glad you enjoyed the stories while waiting, and that the packaging and concentrated formula stood out once it arrived. I'm really sorry your skin was sensitive to something in the product though, that's never what we want. Glad Anjeika could step in quickly and handle the refund with care. "Integrity" means a lot to hear, that's exactly what we're aiming for even when something doesn't work out. All the best, Tobias @ Frøya



