Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Monique S.
Sep 2, 2026
I subscribed for a product that I ended…
I subscribed for a product that I ended up not loving. The second order was placed and I emailed Froya requesting cancellation. I was emailed a response confirming cancellation the same day. Great customer service! —MS
Response from Froya OrganicsSep 4, 2026
Hi Monique, thanks so much for this. Sorry the product wasn't quite the right match, but glad we could get your cancellation confirmed the same day with no back and forth. That's exactly how we want it to work. All the best, Tobias @ Frøya
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Debbie C.
Sep 2, 2026
Money back guarantee policy
I am very impressed with the company's follow through with their 60-day refund guarantee. Unfortunately the product did not work for me and they stood behind their word and gave me a refund. I was having difficulty filling out online the necessary steps and the customer service person, VN, was extremely helpful and made the process so easy for me! Thank you Froya. I will still try other products knowing I have confidence in this company. Debbie Carlson
Response from Froya OrganicsSep 9, 2026
Hi Debbie, thank you for such a genuine review. Our 60 day guarantee is always real, we want you to feel confident trying things out. Sorry the product wasn't the right fit, but VN will be glad to hear she made the refund process easy for you. Really excited that you're open to trying other products with us, that means a lot. All the best, Tobias @ Frøya
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Jen J.
Sep 2, 2026
Customer service was fab!
Customer service was absolutely brilliant. Very quick to respond and helped with all my questions!
Response from Froya OrganicsSep 9, 2026
Hey Jen! "Absolutely brilliant" made us smile!! So glad we could answer everything quickly for you. Thank you! All the best, Tobias @ Frøya
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J T.
Sep 2, 2026
The customer service was excellent
The customer service was excellent! They were efficient, professional, and extremely helpful in resolving my issue. I really appreciated how quickly they addressed my concerns and made the whole process easy. Great customer service from start to finish! Shelly!
Response from Froya OrganicsSep 9, 2026
Hi there! Shelly is going to be so happy to see this, glad she made the whole process feel easy and quick for you. Thank you for such kind words! All the best, Tobias @ Frøya
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Ramoma
Sep 2, 2026
I just went to the mail box and found…
I just went to the mail box and found all my products from Froya Organics. I noticed a bit of a nice smell coming from the package. I found out when I opened the package that a large hole had been punctured into the body soap can. I contacted the company and they replied back in a short time and are now taking care of the issue. That is awesome customer service!
Response from Froya OrganicsSep 4, 2026
Hey there! So sorry that soap can got punctured in transit, that's an annoying surprise to find. Really glad our team jumped on it quickly and is getting it taken care of. Thanks so much for the patience and the kind words! All the best, Tobias @ Frøya
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Paola C.
Sep 2, 2026
Very good customer service
Very good customer service – Due to the exclusive use of cold pressed oils, I got a batch that oxidized in transportation (likely due to heat), and a replacement order was made promptly. I have been enjoying the products for several months now; extremely nourishing.
Response from Froya OrganicsSep 4, 2026
Hey Paola! Thanks for understanding on the heat sensitivity, cold pressed oils are so good for your skin but they can be finicky in transit sometimes. Really glad we got a replacement out to you quickly and that you've been enjoying the nourishing results for months now. All the best, Tobias @ Frøya
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Rene
Sep 2, 2026
Customer support was very quick to…
Customer support was very quick to respond.
Response from Froya OrganicsSep 4, 2026
Thanks, Rene! Glad we could get back to you so quickly. All the best, Tobias @ Frøya
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Shir Y.
Sep 2, 2026
Very helpful
Very helpful
Response from Froya OrganicsSep 4, 2026
Thank you, Shir! All the best, Tobias @ Frøya
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