Frost NYCReviews of frostnyc.com

It would have been easier just to tell me I could pick it up all the runarounds is crazy back and forth on the phone about nothing thanks though

I ordered earrings and did not get the right ones. Second time it's happened. Tried to contact someone in sales and still haven't gotten a response. Sending them back this weekend.

Item did not look as advertised and was not worth the 1,800.00 I spent. Currently in the process of getting a refund

The ring broke the first week I got it…. Omg

I was sent the incorrect order. I called roughly 1 or 2 days after receiving my order on my rope chain to tell them that the solid gold rope that I ordered felt hollow to only be told by I believe Madeline that my chain was indeed solid. I called back hoping to speak to another representative but Madeline picked up again. She was very rude on both calls by the way. The second call she told me to measure it and weigh it. As I suspected the chain was indeed hollow but not only that the entire was completely wrong. I ordered a solid gold rope, 3mm, 22” chain that weighs 28 grams. They sent me a hollow gold rope instead, 6.5/7.5, 20” chain that weighed 25 grams. I was told by Lana that I can send the chain back via fedex after she confirmed it with her manager. The next business day I called back and Madeline answered. I requested to speak to Lana since she was aware of what was going on or the manager as she suggested I speak to but again Madeline decided to switch me to Betty who was the sales rep and only went off notes in their system. I told her I needed a refund as I wouldn’t be able to receive the chain that sent me due to me being a truck driver and she okayed the refund and told me to send it back. Once the chain arrived to them they changed it up and told me I would only get store credit. This was very unacceptable. Pictures for proof.

Honestly they sent me the wrong pendent hoping I wouldn’t notice untill I said somthing and caught their employee admitting fault. I had to send my jewelry back for them to fix there mess up and I was not taken care of the service was oright but the fact that they tried do me wrong and not even accommodate me for the troubles. -10 out of ten take care of your people and they take care of you I am going to post this on Instagram and Facebook as well

Over the price jewelry,looks fake

Poor service