Frost NYCReviews of frostnyc.com

I bought a gold bracelet from here i had to send it back due to it breaking also had to spend $30 for them.to ship it back to me mind u i spent $400 on a 9" 3.5mm and they sent me back an 8" i am beyond pissed because my wrist is and 8.5 upon me calling no one could tell me why this happened and told me there was nothing they could do for me i will not be purchasing anything from here ever again..

Horrible customer service and I was beat out of my money

My Order is not come

I got the wrong chain after paying 1,000 +

I should of never ordered from here. I paid 50 for overnight that was 4 days ago. Never again

I’m never again shopping there. I had placed an order then changed my mind next day so wanted to cancel and surprisingly order was already shipped. Then I had to move, so I called to tell them not to deliver because I changed address. Then I called FedEx to see where was the product and it had been sent back to shipper so I emailed Brenda to tell her that I just wanted to cancel the order and to not send it to my new address and just to cancel how I originally wanted. Then I chatted with someone two days later to make sure order is canceled. Funny thing a week later I get the item delivered and just left outside my house without no one signing it , the product was almost $2000 and it was just left outside my door. I was lucky no one stole it. I just mailed it back to them, I had to pay for the courier they couldn’t even provided me with a label. I’m waiting on my refund . Hopefully it goes through but overall the worst customer service. They don’t care about customer’s satisfaction and their product it’s over price for the quality. Definitely not recommending them to no one.

I want to start off with I was able to get my item the day requested but I will never order from them again. The whole process was a mess from start to finish. The customer service was extremely awful. I saw positive reviews but the reviews that mean something is the ones I should’ve paid more attention to because literally was everything that happened to me. I was never contacted at a good time literally was 30 min from picking my item up at the time After I called 3 times to verify my appt just to get a call I have to wait 2 and half hours in New York in 10 degrees weather after driving 2 hrs from Philadelphia when I was literally arriving that my piece wasn’t done. I would highly recommend going to shyne jewelers but frost nyc is a no go. The website needs to be updated because the turn around times are not accurate at all. I got different promises my whole experience which stressed me out. Can’t talk to the jewelers directly and I wasn’t satisfied with my pendant after paying over 1600 for it. I will tell everybody please call to verify the item before purchase and ask specific details because what I paid for doesn’t look like what I saw online at all. When I arrived I even asked the lady is this it it don’t look like what I purchased literally told me call them if I’m not satisfied when I was at the office. There isn’t a show room that I was able to see literally sat inside a office like waiting room and was giving it and basically told go about my way. Literally horrible experience for a overpriced cheap item. Update I received an email March 2,2022 basically asking me to change my review for a watch or partial refund I believe everyone need to see this and also think and look at how many reviews where actually falsified. And actually look at all the past reviews that’s bad and see how they are saying they where not in the system I will be including what I received and what I sent so you guys can watch out for this

I cancelled the order refused delivery and on 2-14 told me 10 business days and still no refund and I verified with them that they received the item! Not good business