Frost NYCReviews of frostnyc.com

They send me a wrong item..they gave me an address for me to send it back and get correct item..I send the item by FedEx.. I get the item back because not is the to receive it..same thing with USPS.. so now I can't get a refund but I couldn't get the correct item...worst company ever..bad communication..

Horrible customer service and miscommunication, every time I would call I’d be told something completely different I ended up returning an item waited patiently so I can recieve it and ship it directly so I wouldn’t be charged a 15 percent fee and was still charged the fee after being told I wouldn’t be and after I explained that via email they never answered !! terrible stay away from these corporate traps to steal your money period.

Trash Wrong photo Never got my chain ⛔️ Warning ⚠️ The owner is racist and make comments on my skin complexion after I stated I was not that dark as the photo pendant Frost New York jeweler is Trash I only had my chain for a year and the photo fell out of the pendant never put the chain in water this is simply due to faulty craftsmanship then you have to send the pendant back and pay for shipping I’m not paying frost New York no more money don’t order nothing from frost New York the customer service is rude and unethical The Jeweler has to be trash Faulty craftsmanship I simply will never order nothing from this stupid as place again I’m calling back Monday to speak the a manger I’m pissed 😡 off about my chain cost like $1600.00 and already broke I’m f pissed off Frost new York manager authorized two unauthorized changes to my pendant that I never agreed I find they breech the warranty and asking for a full refund don’t order nothing the owner is joke he asks like a little girl over $2000.00 in my chain and refused to refund me frost New York is simply trash he can’t be making real money tried to force me to accept a store credit I will not I want a full cash refund of $2000.00 don’t waist your time this company is trash I have all the proof they sent photo of the unauthorized changes yes they that stupid the color contrast is horrible they store is trash the owner is racist so up coming artist don’t use warning ⛔️ frost New York for nothing don’t trust frost new York they trash simply trash type folks feel me trashy

Had a bad experience with FrostNYC. Bought a 10k scorpion pendant from them online. When received the pendant was a lot smaller than advertised. I have had numerous emails and phone calls with FrostNYC to fix this matter to no avail. I will never buy anything from them again. I call this false advertisement on there part.

They are a company with very bad service, they charged me for two bracelets and they only sent one, they are a scam, it is good to sue you for a scam, lousy service

This fraudulent company pictures great stuff to get you to buy, then sends you worthless crap that isn't as advertised and pictured. Do not buy anything from them. Once you get it and complain about it, they demand you get the gold tested and send them pictures and measurements and, not kidding, a gold purity test to simply return a bracelet that is different from what I ordered. It's a disgusting group of people to even speak with. Pure garbage, costume jewelry and cartoon level ridiculous people. 12 emails 4 weeks and still have not been able to buy a gift that has already gone past the Birthday it was for and of course they are trying to steal my money too. Phony garbage store.

I ordered a necklace, which I then attempted to cancel less than 3 hours later (this was on a Friday evening/Saturday morning). I was contacted later that day saying they could refund %75 of the order. When I agreed to the steep price of that I was told the order was cancelled and that the 75% would be refunded, I then received an e-mail the next day (Monday) saying my order had been sent. The customer service person lazily e-mailed me telling me that they hadn’t stopped the shipment and I would need to mail it back- after paying postage both ways. This place is a joke and a rip-off, and everyone should avoid them. Lazy, sloppy, misleading and the poorest customer service I’ve ever received.

I would NEVER buy from them again. Especially a bracelet. Feels so cheap and looks nothing like the one posted on the website.