Reggie M.
Bad business from the inside..
To whom it may concern: I've loved everything about this company for the past 2 yrs until my last order Nov 23nd. I placed an order over the phone a Black Friday Special. (Excited about it ) Except on Dec 3 , I received the part of my order that was paid for in full. But The Free Black Friday Special wasn't their. I texted, emailed and called about the the sale. Only to continue to be told that the item is to be sent out on this day or that day and it never shows up as being mailed out. I was even told that the item was sold out and more was being made. What the WORLD is going on here? My question is. How does a multi Million dollar company allow a staff worker the right to neglect a customer over something that is said to be free? As much as love Frost NYC jewelry. They have lost my business and my respect.