Frost NYCReviews of frostnyc.com

Initially when I bought my change from frost NYC I was happy I had a 28-in chain that weighed 21 grams of white gold my wife had a 20-in chain 7 g of white gold. The website tells you that there's lifetime warranty repairs and replacement. I'm here to tell you that it's not true. I sent mine and my wife's chain back to get repairs. Hers was broken at the clasp mine had one chain link broken and three quarters of the length still attached to it. I sent them back for repairs customer service was horrible except for one woman that I spoke to. I took a month to get them back and I was even more disappointed when I got him back. My chain which I bought a 28 inches so it would easily go over my head no longer went over my head so I knew something was wrong to begin with. Busted out mine ruler and scale and found out that my chain was now 26 and 7/8 in long and only 20 g in weight. I checked my wife's hers was now 19 inches long and missing . 5 gram. I called up immediately complained to them filed the complaint never to hear back to him only to reach out to them again with more round and round talk. And then decided it was time to post a bad review for the horrible service I have been receiving not to mention the theft of my gold. That was only done they contacted me and tried to smooth everything over. The woman I spoke to was very rude and hung up on me when I was the one who was wronged. They agreed to send me a box to send the stuff back I sent it back only to be deceived again. This time when I got my change back there were only an eighth of an inch off on each chain and three of a gram shortened. You can't make this stuff up. Going forward I suggest Frost NYC fires their entire staff and starts over. What the reputation they're getting maybe change the name as well. I really never had a customer service experience this bad in my life and I'm not the kind of guy that go around and bash businesses for no reason. Matter of fact I'm not even the kind of guy that do reviews but after the experience I had and the way I was treated not to mention my problems were never resolved I just want it all potential customer to know what you're getting yourself into. I would never do business with this business again

Be careful ordering online at frost nyc. I ordered 7 pairs of earrings totaling 1,200.00 instead of frostnyc sending all 7 earrings, they only send one pair. The one pair they send, are earrings I didn’t order. The 1 pair they sent costed 1,200.00 to compensate for the other 6 earrings they did not send even though they pair they sent should have costed 860. Be careful ordering online from frostnyc. They are clearly looking to scam their customers as frequently as possible.

Where to begin?! This company is FRAUD! They send out chains that a faulty and/or broken, and then they refuse to return for money back and claim it's not their problem. Additionally, they claim the items are delivered when they are NOT. Read all of the reviews, and make sure you report them to ALL platforms (Yelp, Google, BBB, etc.) if they refuse your return.

I will come back and write a true story about this company. Whatever you do, do not buy anything from Frost NYC. I bought a Crown pendant from Frost NYC. It broke, small pieces of gold started to fall from the pendant so I sent the pendant back for repair. Frost NYC say that the repair is free but it is not. It will cost 90 dollars for repair and the cost to send it to Frost NYC which is another 100 dollars. So almost 200 dollars. Frost NYC sent back the pendant and it broke again. Pieces of gold started to fall off. So I sent it a second time and it cost me 200 dollars again. Frost NYC sent back the pendant and it broke again. This time I told them that I want to have a new pendant because the old pendant is made of fake gold or the most worthless quality of gold ever. So I send the pendant back to Frost NYC and it cost me money once again and they actually sent me a broken crown pendant back as a replacement and called it a new one. I sent them photos of the so called new crown pendant, real proof that the pendant was broken not new. Frost NYC told me to appreciate that they sent me the new pendant, a broken one. This company is made by hustlers and scammers, they sell fake gold, the worst kind of quality on their products. Frost NYC have made it into a system of capitalism. Buy worthless products from Frost NYC and then the customer has to send the product back for repairs and Frost NYC earns more money. I have never had a gold pendant break before. Frost NYC so called gold pendant broke three times and they could not make a new one that does not break into small pieces. Incredible bad quality, lies all around from Frost NYC. Their customer service is so bad. I had someone called Lana B, the lies that comes out of her mouth is distasteful and embarrassing. The pendant cost me 700 dollars when I bought it. To send it back for repairs has cost me around 600 dollars more. Frost NYC is the worst company I have ever seen handle and work with gold products or so called gold products. Frost NYC says it is 10 carat gold, but if it was gold and 10 carat which is supposed to be the hardest gold it would not break into little pieces by just wearing it. True scammers and fake goldsmiths is Frost NYC. Do not buy anything from Frost NYC, it is not worth all the trouble and waste of money that comes with Frost NYC. If you want to buy beautiful gold earrings with real diamonds or other gold products, check out Kaplans Auktioner, a company in Sweden that sells the real quality things that we customers want in 18 carat gold, a auction house in Stockholm with good prices. Not the so called 10 carat fake gold that Frost NYC sells and lie about to their customers and is so expensive that it is ridiculous and makes no sense what so ever. Frost NYC is the worst site of gold products that I have ever seen and it is because it was made by hustlers and scammers. This company is not to be trusted and anything you buy as a customer from Frost NYC will be regretted in the end because of the fake products and the worthless quality of the products made by a fake goldsmith.

I purchased a mens white diamond tennis bracelet, and it took nearly 2 months to get what I paid for. What was sent to me had yellow diamonds that were far below the F/G-VS quality that was advertised. After sending the original bracelet back, I was sent a different bracelet that had better diamonds, but was the wrong size, so I had to send that back. Up until this point, I had been operating under the assumption that I had been mistakenly sent a yellow diamond bracelet. I learned around this time the company insisted that it did send me a white diamond bracelet, that all their tennis bracelets are handmade, they claim to only use F/G-VS diamonds, and they believed the probably was with the ratio of F to G colored diamonds. This is all problematic for a number of reasons: - If you only have F/G-VS diamonds on hand, how is that I would end up with diamonds that would more than likely be rated K-N because of how yellow they were. - If these are handmade, then it was certainly no accident that I ended up with low quality diamonds. A professional person sat down, purposefully set these stones, decided this was up to the quality standards of the company, and then sent this out to me. - I don’t appreciate being lied to with some flimsy excuse about a ratio of F to G colored diamonds. G colored diamonds are “near colorless”, and only have a warm hue to them, but would still be imperceptible to the naked eye. Any minor traces of color that exist would only be identifiable by a diamond professional. Even if the bracelet only had G colored diamonds, it still would not explain why the original bracelet was so yellow, so much so that it could be captured in an amateur iPhone picture. After learning all of this, and having sent back the second bracelet, I requested on several occasions to no longer be sent any further products, and for a full refund, since it was clear I could not trust this company. I was simply quoted the company’s return policy, and my requests were ignored despite the extenuating circumstances. In summary, if you have done business with this company, I would highly suggest that you have your product tested to ensure that you haven’t been ripped off. Because, honestly, had they sent me a slightly subpar product, it’s doubtful I would have been able to identify it. If you are thinking about making a fine jewelry purchase from this company, I would advise you to reconsider, unless you are an experienced buyer, and are willing to take the risk.

My updated review January the 6th 2023 . I will not be accepting any offers other than a 100% refund . they are not telling the truth what they're not telling you is that in the package there are no rules of refund policies. Nothing. What they're not telling you that you are not allowed to try the item once you try the chain on you cannot get a refund. Now how can you receive something on the Internet that you have not seen before and not have the right to inspect the item . Are you telling me I can order a pair of pants on line and when I see the fabric I don't want it and I can't get a refund. This is the same problem Not only was it too small but the quality is ridiculous . how would a person know weather they like the product or even want it. How will they know if the product fit them. They're not telling you about the items that they show in the advertisement does not look nearly as close as the one that they send you. What they don't tell you the purpose of the tag it acts as a locking device to tell if you tried the item on. These people are not honest and I will continue my fight I will be talking to the channel 7 news agencies to further my fight. How is it that you can have the same problem for numerous years and not address it. I asked the young woman Gianna why can't they put the refund policy in the packaging that they send the product in. Her answer was that's something we'll look into. "After all the complaints you have had about the same thing policy year after year and you say the refund policy instructions are on the website or it's in the email that we send you after you decide you don't want the product. That is nonsense informing me after the fact. Again when I mentioned to Gianna about the packaging and why there is no instructions on the refund policy. And I quote this is what she said, I will talk to the team and we will look into . This is the reason why I believe that this place is nothing but a fraud. How can you buy something and not try it on and when you try it on and send it back that is when you get the bad news that you cannot get a refund you can only get a credit. Well, then put your stringent refund policy in the packaging to inform the customer of the rules of your refund policy . No you won't do it because they'll send it back to you as soon as they receive it . Frost of New York they are nothing but thieves sticking people's up without a gun you should be locked up for the type of so-called business that you are running. All these people's complaining about the same policy can't be wrong, the only person that's wrong here is Frost NYC. Like I said I'm done with it I'm going to let the law make the decision for both of us. Also, in the packaging let's talk about the packaging there's no instructions in the packaging to inform you of this devious plot plan refund policy only purpose to steal your money. These people's should be dealt with with a class action lawsuit and there are laws in place that will protect the consumer. Again I don't want anything from these people. They are not truthful and there's no honest bone in their body. They told me that if you try to product on you bought it otherwise we'll give you a credit. You find out this information only after you return it. They talk about the policy that they have on the website on refund. Well, why is it not in the packaging. The reason is they don't want you to know anything about their refund policy. Again Frost NYC has a refund policy that no one knows about but them. Frost NYC I will not give up on this fight you already was paid your money from affirm and you also have your cheap gold chain that I sent back to you.

My girlfriend bought me a special picture pendant for my bday as my mother and grandmother passed away. First issue (Shipping) When my bday came she was a bit disappointed because one of my gifts, the one she was excited about was delayed. She ordered it the last week of September and the order was processed on October 3rd, on the website it states “please allow up to 1 week for production” for custom pieces (I talk about the quality later) and they ship Fed Ex 2 day. My bday was on the 16th and it didn’t come until the 25th. Second issue (Not the same piece) It’s not the same pendant as the photo. The one we received is missing a feature that is in the photo on the website. Third issue (Quality) The quality of the piece is terrible, I don’t understand why it took so long to ship it out. It looks like they just cut out the photo, slapped glue on the back and threw it on the piece. You can see the ground glue or whatever they used around the photo and there’s a gap at the bottom of the piece and you can see it there too. The quality in the photos on the website are not the same in person. They cut out my mom’s chin in the photo, they could’ve clipped some of my grandmas hair, that would’ve made more sense. They didn’t send any confirmation or some kind of final proof of the photo. The photo is really raised also, doesn’t look like that on the photo on the website and the example on the website looks great vs mine. It’s almost $900 for 5.7 grams of 14kt gold. I know that may be small to them but we are just regular working people expect good quality jewelry and for a personal piece to be delivered professionally. Create a custom piece like you would want the piece to be for yourself! My girlfriend did a great job on the gift, I love it and don’t want to take it off my chain but not so much on picking the jeweler, but that’s not her fault because the reviews seem legit. I buy jewelry online, mainly from Jacoje and never had any issues with shipping or quality, I would’ve considered Frost because of their warranty and trade in program but I would never buy from them after this.

I am very upset. I had been fooled twice by these people! I hope this review help to other people to avoid being abused and victim of a scam! The name plate I bought is different than the one they post in the website photos and video. Mine name plate barely have a tiny diamond in each letter when it supposed to have diamonds all over and in top of that the chain is very thin not like the one in the video they have on their website. They told me they will fix it, I send it back and after few days I wanted to check up on my piece of jewerly and a woman told me “she don’t have any information about receiving it. I have my receipt from ups indicating the package was delivered!!!!! Please, please people don’t aloud this people to still your money!!!! My next step is taking a legal advise as I have photos of the item, the UPS receipt and the emails they send requesting me to send back my nameplate to fix it. This is complete BS!