Frost NYCReviews of frostnyc.com

They are bad company If you have a problem with item they will NOT refund all your money!! They cheat you and con you with their lies and fake promises!

Very bad customer service. One guy offer a deal, another one rejects. It takes a long time to get an answer.

I bought a chain from them recently and the links don't all match. Some of them are different and as a result it feels odd to the touch. I contacted customer service and they want to charge ME for the shipping to repair their defective product. What a rip off!!! Be warned!

Scammers don’t trust or believe they sale fake Rolex watches and the they are not real the other jewelry is underweight and will be only plated. Anyone who has any intelligence can see from all the reviews that you are a scam. Anyone who 4 star or 5 star reviews are fake. Yes I did purchase from you and had to send it back over 3 times because it leaked water when washing my hands only. Took it to Rolex and they said it was all fake with very low quality diamonds. A complete waste of money. But one thing about life is you will always have the same energy you send out come back and eventually your business will get that same energy back!

I bought a Rolex from Frost NYC( 9000,00) , and it had a defect. I sent it back for repair, paying $700. I requested that my address be updated in their system. I received the watch back, still defective, and sent it again for repair. I updated my address on the website and deleted my old address. Upon returning the watch, they sent it to my old address. They didn’t require my signature for receipt. Now they claim it’s my fault. I have an email requesting the address update. My current address is on their website. The company guarantees delivery security on their site. However, now all I receive are emails blaming me, without any concern, just expressing regret and insisting it was my fault. I have all this documented. I don’t know how to proceed. I have bipolar disorder and am currently experiencing a panic attack, feeling lost in how to resolve this. I updated my address, paid for the repair, and trusted the company’s security policy. Please help me understand how to resolve this situation.

Just think about it you order a watch put it down payment on it. You called them back within one minute and you asked them is the bezel on authentic Rolex. They say no it’s not you say you’d like your money back. They say OK we will give you your money back then behind your back they charge you a 25% Restocking fee when they tell me they have to order it would take three days ,,,,,Have you noticed on the reply? They never mentioned that the bezel is fake because they’re fake. They sell fake jewelry Do not buy from the scammers they tried to charge me a 25% restocking fee. After the fact they tried to sell me a fake Rolex watch the bezel was not real. It was not authentic, and then, besides that they claimed the watch was 18 karat gold, solid gold. That was another lie. I spoke to them a second after I put down a down payment and told them to cancel my order because they told me that it was not solid gold, and the bezel was a fake, they never refunded my money to me and then to say it’s a restocking fee thank God I called my credit card company right away. They are scammers and scumbags. Go back to Israel you pieces of poop. Since you decided to answer me, I wanna reiterate that you told me it would take three days to get the watch in stock so there wasn’t a restocking fee. I called you immediately within two minutes of the down payment you told me, you would return my deposit another lie but obviously, you won’t say that to the buyers because you guys are creeps that you would cancel the order then behind my back you try to charge me a 25% restocking fee I told you I could come pick the watch up in the afternoon and you said it would take three days to get the watch and then you said they had to put the diamonds in by hand. These watches are ordered from a manufacturer who makes these they are corrupt no good scumbags, call your jeweler about this paragraph let them read it and they will tell you the same about frost there lying pieces of poop do not order from the scumbags they lie they cheat and they steal

SCAM ARTISTS AT WORK I’ve been LIED to multiple times, intentionally DECEIVED & MANIPULATED, even had my own jewelry HELD HOSTAGE over my previous Google review, which I was BLACKMAILED into changing. LANA & FROST NYC have now wasted 4 MONTHS of my time I sent my chain in to be repaired on 4.14.24. Frost ruined it & sent it back to me destroyed! Mirna apologized & sends me a return label to get it fixed When I got it back the 2nd time, it STILL wasn’t fixed! Mirna said they repaired it the best they could but it wasn’t repairable. I asked why they didn’t tell me this BEFORE sending back a ruined chain AGAIN? I also reminded them of their LIFETIME WARRANTY which states – IF WE CANNOT FIX IT, WE WILL SEND YOU A REPLACEMENT FREE OF CHARGE! After a bunch of back n forth arguing, Frost lying & scamming me, they even accused me of ruining my own chain They finally agree to replace the chain they ruined. But they no longer carry it, so THEY offer to replace my 8.5mm Hollow w/ 8mm Semi-Solid. I agree, sent back the ruined chain & waited WEEKS for the replacement 3rd times the charm, right? WRONG! Frost sent me a DIFFERENT style chain, a SMALLER one (7.5mm) I let Mirna know & she said Frost Management decided to send me a smaller, “more tightly wound” chain to ensure I wouldn’t have any more issues. WOW! So Frost Mgt. just decided to send me a different chain without telling me or asking my opinion/permission after we had an agreement? After I leave a negative review, Lana w/ Frost Mgt quickly reachs out to me. She apologizes for everything & says to send the chain back & they will “MAKE ME A BRAND NEW CUSTOM CHAIN”. She promises to send me pics & a video to get my approval before shipping it. I agreed & send the chain back for the 4th time Once Frost got it back, they say they won’t start making my new chain until I update my review & that its store policy. BLATANTLY HOLDING MY CHAIN HOSTAGE UNTIL I CHANGE MY REVIEW! Since when did reviews become more important then customers getting what they PAID for & are promised? & what company has a policy where its ok to BLACKMAIL customers by holding their property hostage in exchange for updated reviews? Its now been 3 months, we made a new agreement on a replacement & I wanted to be done with it all. So I stupidly agreed & changed my review to 5star with a shout-out to LANA so they could start making this new custom chain 2wks later, LANA says my chain is finished & will ship it out. She sends dark/blurry pics & a grainy video which purposely didn’t show any detail. But in the pic I noticed a marking on the chain. A distinct marking that my OG chain had… Would she really be trying to pull one on me? After EVERYTHING?! I tell her I DON’T approve & ask for better pics & a clear video. I also tell her I suspected she’s trying to send me my OG chain instead of the one we agreed on. I was upfront & gave her the chance to stop playing games & send me the right chain Lana’s response is panicked & she tells me “This has gone on long enough” & that she already shipped the chain, even tho she promised to wait for my approval. She tells me that not to contact her anymore on this # as shes no longer comfortable discussing company matters on her personal cell… Even tho SHE reached out to ME on that # I swear to God, LANA & FROST 100% SENT ME BACK MY OG HALLOW CHAIN. AFTER AGREEING TO REPLACE IT WITH AN UPGRADED 8.5MM SEMI SOLID CHAIN THAT WAS MADE JUST FOR ME. I HAVE PICS & VIDEOS W/ DATES BUT TOOK IT TO 4 WELL KNOW JEWELERS WHO ALL CONFIRMED THAT ITS HOLLOW. ALSO THAT ITS NOT NEW & HAD 15+ LINKS POORLY REPAIRED Misrepresenting & lying about what I was given, deceptive business practices & purposely committing consumer fraud! See pics for some of LANAs blatant lies, deceitful tactics & trying to scam me first hand. I’ve bought 3 chains from Frost & this is the thank you I get for being a loyal customer. Absolutely disgusting & I think it’s illegal

FrostNYC is an absolute POS company. Their website only works with Chrome. You get to the end and the installment plan disappears and they bill you for the entire amount. Then if you try to cancel they say it's a 15% fee. This company is a Scam and absolute trash.