FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
165 approved reviews, newest moderated first
Paul G.
All components were received, system working very good.
Response from FrosthubUSAJul 28, 2023
Thank you for taking the time to leave a review. We're delighted to hear that you've received all the components and that the system is working well for you. We strive to deliver excellent products and services to our customers, and it's encouraging to know that we've met your expectations.
Peter T.
Electrical problems with installation. The connectors for the 8 gauge wires are too small. The leads on the electrical line sets are too short from the connector. Electrical leads from the line sets have protection that will not cover the connection.
Response from FrosthubUSAJul 28, 2023
Thank you for your positive review and bringing these issues to our attention. We apologize for the minor inconveniences you encountered with the connectors and leads.
Robert J.
I searched for a long time to find the best deal on the internet for a Mr Cool system. I needed three units for my home and found the 36 K unit that would accommodate up to four minis. Cool- minisplits website beat everyone on price which made me think it was a sketchy website. But I called and found out that they are very reliable. I made my purchase within 5 minutes, quick and easy. They even split my invoice so that I could pay from two different accounts. Items shipped out quickly and arrived in good condition. I highly recommend this company for purchasing mini splits.
Response from FrosthubUSAApr 17, 2023
Thank you for your positive review! We're glad you found a great deal on our MrCool systems and experienced our reliable service. We appreciate your recommendation and look forward to assisting you again in the future.
Scott I.
Purchase went without a problem and all my questions were answered without delay. I was notified when the unit shipped. A quick call got me all the information I needed to manage the delivery. Thank You
Response from FrosthubUSAApr 17, 2023
Thank you for your positive feedback! We're glad your purchase experience was smooth and that our team promptly addressed your questions. We appreciate your business and look forward to assisting you again in the future.
BYRON G.
The process was very simple. I already had a good idea of my requirements and the rep on the phone was helpful with confirming that. I have not installed the system yet, but I've studied the installation instructions and made all the measurements. I'm amazed at how straightforward the process is. Should be fun, and I'll save a lot of money.
Response from FrosthubUSAApr 17, 2023
Thank you for sharing your experience! We're glad our representative could help confirm your requirements, and that you find the installation process straightforward. We hope you enjoy the savings and have a great time installing your system. If you need assistance, feel free to reach out.
Walt
I was very interested in the DIY portion of the product. It was involved, but I'm fairly handy and found it very doable and everything works fine. You can't beat "free", but somehow a red and pink hat does not exude a "Mr. Cool" kind of vibe.
Response from FrosthubUSAMar 15, 2023
We're glad to hear that you found the DIY aspect of the product engaging and manageable, especially since you're fairly handy. It's great that everything works well!
jeremy D.
A good experience with cool mini splits. At first they shipped the wrong air handlers because they were out of the ceiling cassettes even though I had called and asked specifically if in stock and they said yes, but that happens and the warehouse had not updated their inventory. They fixed the problem real quick and got the air handlers I needed and apologized and I was able to get my job done on time. So, worked out great. They were really helpful in everything and had great customer service.
Response from FrosthubUSAMar 15, 2023
Thank you for sharing your experience with our mini splits. We apologize for the initial mix-up with the air handlers and the stock information. We're glad to hear that our team quickly resolved the issue, ensuring you received the correct air handlers and could complete your job on time. We appreciate your understanding and your kind words about our customer service. If you need any further assistance or have questions in the future, please don't hesitate to reach out.
COE
easy to install. had issue with bad breaker but was helped to identify possible areas to investigate and now it runs like a charm. cassette is quite big but looks fine once installed. wish they offered a 120v version of the cassette - would be even easier to install in rooms
Response from FrosthubUSAMar 15, 2023
Thank you for sharing your feedback! We're glad to hear that the installation process was easy and that our support team was helpful in identifying and resolving the breaker issue. It's great to know your cassette is running smoothly now. We appreciate your suggestion for a 120v version of the cassette, as it could make the installation process even more convenient. We will certainly take this into consideration for future product developments. If you have any further questions or need assistance, please don't hesitate to reach out.