FRONTGATEReviews of frontgate.com

DO NOT PURCHASE ANY LIGHTED CHRISTMAS DECOR FROM FG IF YOU WANT IT LIT FOR MORE THAN 2 YEARS! My husband and I have been regular customers of FG for 10+ years, but NO MORE! We purchased in 2019 a 7.5 prelit tree, 11 extra long pre lit garlands, 2 prelit trees in urns for in front of our fireplace a pre lit wreath and a ton of ornaments. We spent a small fortune, but wanted to invest in what we thought was quality CHRISTMAS decor to last for years. One strand of garland around our front door went out after a couple of days, we thought just a fluke. The next year we replaced that strand of lights and our place was gorgeous. Forward to 2023, my tree still lights up but I only have 2 strands of garland, YES I SAID 2, out of 9 that the lights work on. ALL GARLAND does nit light up, my wreath stopped lighting last year and my 2 strands of flicked garland have 1/2 a strand out of 2 that light. I would say dint count on the lights working but the garland is pretty. You can replace all the lights or have a dim CHRISTMAS 😪 And I won't even get into the bed and night stands fiasco. Just know that even on sale, $200 for a strand or 9 of pre UNLIT garland and wreaths is expensive! Don't order furniture if you need it fast because the first couple of shipments will come broken. FYI My ornaments from them are gorgeous though.

I've been purchasing Frontgate products for over 15 years and in that time had one issue, and they corrected the problem immediately without question. I love their products and the company does a wonderful job in the customer service department as well.

I’ve ordered from Frintgate for at least a decade and I’m continually impressed with the quality of the products, fast delivery, and service when I’ve needed it.

I discontinued my shopping on this site about a year ago. If you want something in the standard shipping time . Forget it! So my wife, not knowing my history here, ordered all weather cushions in May for all our outdoor furniture. We received some in July and still are waiting for the rest. Order was over $4,000. Do you think we heard from them about the delay.. Nope! The rest of the order will come about a week before we store the furniture.Never again guys!

Do NOT get their credit card!!! Huge mistake! Despite the fact that I have canceled my card FOUR times, complete with confirmation #s AND a confirmation letter from them, they have repeatedly reopened my account without my permission and added on junk fees with absolutely no explanation. Total ripp!!!

I’ve bought items from Frontgate for several years. Although their items are pricey (maybe overpriced), each item has been of good quality. I have kept everything I have ordered. Their customer service has always been helpful. My most recent purchase was 2 outdoor chaise lounges. They’re beautiful.

ordered 2 sofas that i waited four months for. five delays in that time frame for arrival date. after four month, the order was completely cancelled. wanted two replacement sofas sent to me that were actually in stock (because hello trust issues with them at this point). i also wanted the same exact pricing. the issue was not handled or dealt with. afraid i may have to spend money elsewhere. the worst part might be, they simply didnt feel bad or seem to realize not having furniture after moving with a family for 4 months then cancelling is a huge inconvenience.

Missing items. Would not send them out since I used PayPay. Credited me wrong amount. Now will not send me correct items at sale price of my original order since they have an incorrect record of what is missing.