FRONTGATEReviews of frontgate.com

Horrendous quality! Impossible to deal with. I ordered two front gate bath rugs. Washed them both and they BOTH literally fell apart. Parts or them fraying everywhere….strings hanging…shedding! I’ve never seen anything like it. Total junk; and if you don’t return with ALL the original packaging they won’t honor a refund, exchange or any compensation. Simply JUNK. Stay away from this company unless you get a kick out of being totally ripped off.

I ordered a 12 seat teak outdoor dining table w/10 chairs. A week later I ordered 2 more chairs as backup in case I needed them. That was a year ago. Last week I broke open the box of 2 chairs to oil them while I was oiling the set - and I discovered - after oiling one of the chairs that it had a defect under the chair. I called Fro t gate and they sent me a new chair. I am soooo impressed with them. This was a year later and they did not say a word. Great company.

Be careful of this company. They are likely to ship returned open box items instead of new. No notification or explanation on website. Just bait and switch.

Frontgate sold my address to marketers after I merely ordered fabric swatches! I had included the company's name in my address, which I do to track who is giving away my address. Sure enough, I'm now getting furniture catalogues addressed to "Frontgate [my last name]." These aren't from Frontgate, but from random furniture companies I've never heard of. I'm very unhappy with this and want others to know: ordering those fabric swatches comes with the cost of receiving more junky catalogues in your mailbox. Plus, when I ordered the swatches, I was told one of the colors was on backorder, but the other two were available immediately. After I gave my address, I found out that all three of the colors weren't available (for full cushion purchase) for several months. I never would have bothered with the swatches had I known this. Bait and switch, as evidently this company makes their money selling our addresses to third parties.

A disaster. We ordered a wood holder for the front porch. The item came in a box that was destroyed and taped together. The styrofoam was broken and separated. Hardware was missing and some defective- nuts fused to bolts. No quality control. Ugh. What a hassle.

Suprisingly bad customer service not interested in actually helping. And the marketing of deals that don't actually apply to most of their products is infuriating -- love their product quality but we're just done putting up with the false advertising and poor service... moving on.

Hours on hold, still no delivery of rug

I was never notified of a return shipping fee AND no refund for the initial shipping fee + tax. There is no disclosure of ANY OF THE ABOVE. So when I returned the item, I was not refunded what I paid. When I called about returning the item, I was told to just print out a UPS label and return it in the box it came in. NO MENTION OF FEES AND CHARGES!