FRONTGATEReviews of frontgate.com

I recently purchased a Christmas floral arrangement centerpiece for a dear friend. She was delivered a tabletop swag type arrangement instead. I called the company and they had no explanation as to why she was not delivered the arrangement that was order. Of course, what I ordered is no longer available. I spoke with a customer service representative a week ago and she was "looking into the matter". I've heard nothing back from her to date. I'm so disappointed in the service I received. I have ordered from Frontgate for several years, however, this will be my last order.

This is really commentary on the customer service experience. Very curt and unfriendly. Will literally cut you off when they think they know what you are going to say. Terrible audio quality. Definitely sounded like I was talking to someone still laying in their bed.

Customer Service awful! The product we bought came damaged and Frontgate wanted us to pay a second time to get a new product delivered until we returned old product. Since the shipping box was destroyed in transit we needed a new one to return item. Frontgate would only pay 25% of cost of new box. A real shotty business!

Excellent quality and excellent service. One of my favorite websites for home decore!