FRONTGATEReviews of frontgate.com

Tried to use a Christmas gift card. Was told they wanted to ensure it was not being fraudulently used since my email was not the same, despite giving a credit card for the remainder of the order. Their fraud department never calls back and is closed during hours when they should be open!!! Terrible company. Way overpriced and lacks customer service.

Products are quality. Customer service is horrible. Two items. Black Friday prices. 3 calls and different agents, could ONLY see order status if provided a tracking number. Wanted me to repurchase exchanges for normal price while waiting for the return to hit. No. Then each agent kept trying to sell me towels while I was on the phone!!! I was frustrated!!! Website still does not reflect anything but the original orders. WONT be buying anything from them again. Period.

I purchased 3 solar light sets (6 lights) a few months ago at $169 /set. One stake broke and I asked Frontgate to replace it (I was willing to even pay for it). After making me wait 14 days for their decision and two follows ups from me, they flat out said NO. I've been a customer of Frontgate for 20 years and between my wife and I we have probably spent $30,000 with them. We will no longer purchase from Frontgate, or Grandin Road (same company). No wonder the company (QVC) stock has dropped over 95%.

Ordered Spa towels. Yes, they are large, thick and fluffy. However, they are absolutely NOT absorbent. They just move the moisture around your skin - they do not dry you off!! I purchased two towels and the cost was around $112.00. For that price, a towel should dry your body. Cannot send them back due to their return policy.

So disappointed in the quality of their outdoor teak products. Every product I purchased from them developed mold shortly after being placed outside. Their customer service team was very slow to respond and when they did they told me mold was normal. My outdoor space has many other teak products none of which grew mold. Do not shop this brand.

I wanted to purchase some expensive lawn furniture during their summer sale with advertised free shipping. The company had sent me a birthday card for $50 off but since it was free shipping the gift would not apply. DO NOT SEND GIFTS IF YOU WILL NOT ACCEPT THEM DURING A SALE.

I made the mistake of purchasing some towels from Frontgate. While the towels were just ok, the barrage of relentless emails I subsequently received was neverending, no matter how many times I "unsubscribed". Even that process was tedious, as opposed to a simple click of an "unsubscribe" button. I kept getting "sale ending today" emails, so I figured that would be it. LOL. Nope. That sale never ends. Today, tomorrow, never. Then I send them an email to complain and that process was made very difficult. There's no doubt they do all of this on purpose to make sure they keep your email current no matter what. This is simply another way of showing "value" in a company for financial reports. Meanwhile, all they're doing is pissing people off. Like me.

I purchased pool floats, pool noodles and a stand to hold them upright. The floats and the noodles were STUCK TO THE STAND! The plastic material of the floats was glued onto the powder coated stand that I bought from FRONTGATE! I struggled to get them unglued and a piece of the plastic float material got ripped off exposing the foam underneath. So disappointed. I do have videos of the floats being stuck. They don’t answer their phones. I’m done with them.