FRONTGATEReviews of frontgate.com

Delayed shipping with no notice ... Found out when I initiated contact that they had already shipped a small part of my order, but the main order would be an indeterminate number of weeks away. Of no use to me then, I cancelled the order and got instructions to return the small package already in route. When I returned that, they charged me roughly 30% of the purchase, regardless of it having been necessitated by their delay.

Constantly changing delivery dates. No way to change date online so you have to wait on hold for someone for atleast 45 minutes. Never ever again will I buy from them.

This sucks! My credit card was charged as soon as it left their warehouse, it was not in my yard! But, when I returned it and it was in one of their trucks I still had it on my credit card, paying 28% on my charge! I was told until it reaches their warehouse, two to three weeks, I will not get a refund! Never again!

One star, and only because zero is not an option. I placed one order in early July: a wreath, a wreath hanger, and a doormat. All three showed in stock with delivery estimated before July 31. The wreath came on time. The hanger showed up weeks late with no shipping notification at all. The doormat never generated a single update. By late August I gave up waiting and tried to call, and the recording quoted a wait of more than two hours. I used chat instead, where the agent admitted she had no idea when the doormat would ship. I cancelled it on the spot and bought one elsewhere. I never got a cancellation confirmation, or any email at all. A month after that cancellation, the doormat arrived anyway. No shipping notice. The same week, I received a shipping notice for the hanger I had already had for six weeks. And now there are pending charges on my card for the cancelled doormat plus a second wreath hanger I never ordered in the first place. I tried to call again, got the same multi-hour wait, and went back to chat. That agent was rude and told me I would have to return both items myself before getting my money back. So Frontgate's plan is that I spend my afternoon fixing their inventory and billing failures for free. No. I have the chat transcripts and I am disputing the charges with my credit card company. If you are considering ordering here, understand what you may be signing up for: no shipping visibility, cancellations that do not take, phantom charges, and hours on hold if you want to talk to a human. Buyer beware.

I ordered the Maylee rug and it was delivered in July. On that day I initiated the return. I was told their shipipng compnay would contact me to schedule a time to pick it up and then my refund would be issued. The shipping company has never contacted me and it is now September. I have called at least 4 or 5 times and have been told that they will reach out to me. It never happens.

Excited to receive top rated towel set…however… Started by trying to sign up for their email program to receive free shipping. Tried twice…never came. Chat support couldn’t help. Called…took nearly 20 minutes for someone to answer. Very friendly, but took nearly half hour to get order placed. Again, not phone support’s fault. Finally placed order with free shipping in next few days. Get an email this morning it will be over a month before towels ship. Has to be the worst CS experience. We’ll see how good the product is. Unlikely we will order from them again.

I ordered a pool float on 7/15. On 8/2 I checked on it and the date had change to 8/9. Again, No float by 8/15. The date changed again. When I checked on the 26th it said cancelled. I called customer service and he said I cancelled it on the 25th. This would not be possible as I was traveling all day on the 25th and I was not even thinking about the float. He reordered it and It was suppose to ship out yesterday. I looked today and it was cancelled again. I would have bought the float elsewhere on sale if I knew they were going to play games. I would not recommend company.

I should have read the reviews before purchasing online. I ordered a pool float on 7/31, and was told it would arrive by 8/7. When I did not receive it, I finally did an online "chat" with customer service on 8/15 and was told my item was on back order. However, I was never informed of this via text, email, or phone call, and they had all the information needed to contact me. I was informed the item would ship 8/25. I checked the status today, and it simply said "cancelled". I'll never know if the product was good quality or not, but I do know that this is not good customer service. Please save yourself the time and stress and order elsewhere.