Martin
Honestly the best system out there..
Honestly the best system out there.. I am speaking on behalf of my entire company when I say this, Front is amazing! Previously we have used Freshdesk, Zendesk, Help Scout, etc - the "industry standard". They all were "okay", but there were always frustration points at every step. Couldn't easily forward emails, lacking features for internal communication, slow software, eye-sore, etc. All the time we were hoping there was a better alternative but eventually gave up as we thought industry standard had to be best, however that is not the case. Everything is so minimalistic, yet modern and there's no 1-hour tutorial to set things up, you just know what to do, and if you have issues, there are explanation points all the way. Previously we have always been in the fear of missing e-mails due to the needlessly complicated systems, and we didn't feel quite home with them, now with Front, we know we don't miss e-mails - we have regained control. Answering e-mails are one of the most important things we do to bring on customers, and now with Front, we know we're not missing a single conversation. Usually we are able to respond within 10 minutes. The mobile app is a great bonus as well, and it's incredibly easy to do a lot of tasks there as well. Overall, I don't find any of the "industry standard" programs to ever come near Front, and at this point I don't think we're going to switch for a long, long time. I'm pleased to be in the future of email systems.



