FrigidaireReviews of frigidaire.com

My sister purchased all fridgidaire appliances a year and a half ago when we renovated our kitchen. Well I can't tell you how disappointed I am. The dishwasher rack started rusting( that's right, the plastic seal rotted and exsposed rust)after 1 year. We called customer service only to be told they could send us a new rack for $175😲. Wow no customer service what so ever! I am a cook by trade and found the combination microwave and exhaust fan only sucks the steam or grease ( while cooking) and sprays it all over the cabinets and ceiling above the unit. Unbelievable! What genius designed this useless piece of metal?🤔Well needless to say we only use the microwave. We do alot of entertaining and believe me, I tell everyone NOT to buy Fridgidaire! The Fridge is great and oven is ok. But I would NEVER waste my $$ on their products again. The dishwasher is so hard to change wash features. So disappointing. Needless to say I'm saving up for Bosch appliances. I will also be posting on all social media platforms about my experience as Fridgidaire really doesn't care a single bit about their customers. Clearly calling them didn't do anything. I'm considering doing a video of me setting the fridgidaire appliances on fire and posting it live. Maybe this will get my point across to the rich non caring bigshots at fridgidaire😉

We waited patiently for our Brand New Refrigerator and then it came. We waited 2 days to get to cooling and put our food in from our 11 year old same type refrigerator. The new one is so much bigger and better. 2 days later we noticed that our water tank we kept inside was warm not cold like our old one. So we called Home Depot and the rep said try calling Frigidaire. Frigidaire said they could not come till 18 days later, the thermometer was showing 65 degrees so all our food was ruined! 18 days. Really so I called the repair company and guess what, Best Service said we can’t repair your Frigidaire! So I had to call Frigidaire back and tell them the repair company can’t fix it??? So I asked about my spoiled food from our Brand New Broken Frigidaire? The CS replied, sorry we don’t cover that, now I am Angry! So I said, Supervisor! They made me wait 45 minutes before one came on! I explained the repair company cannot fix it and I want my groceries replaced! She put me on hold called the repair company and came back and said the new company will be there to fix it in 18 DAYS! And send me receipts for each of your food items. Really who keeps their food receipts? She said ok go purchase a small refrigerator and we will reimburse you up to 100$ for it. So we had to go to Walmart and purchase another refrigerator ( we are still awaiting that 100$ check and it has been 10 days). So now I am 2 hours on the phone trying to get this mess all sorted out on a Brand New Frigidaire! So we go to Walmart and get it and I emailed the receipt to the email address as instructed. She said that she would call the next day and confirm receipt of the email. Next day, no phone call, now the anger builds! Was this just a joke, “go purchase a tiny refrigerator and we will send you a 100$ check for your lost foods!” So next next Day Icalled back and I am fuming, I get agent Katia and ask to speak to the supervisor Mica, Katia says hold on, FYI to get to the CS rep took 22 minutes and she says hold, another 15 minutes go by (calling the service department is a test of patience and if you get angry with them or cuss at them they will hang you up and the wait starts all over again so patience is best along with calm voice even though you are furious or at rage) so I wait and Katia comes back, Mica wants to know what you want. I explain the whole situation again, katia puts me on hold again this time for 20 minutes. Katia returns and says, “we can’t refund you 100$ it is not our policy “. I am trying to control my anger and tell Katia get Mica on the phone! Now! Mica told me to go get a refrigerator and send her the receipt, did she get the email? Put mica on now ( this is 2 hours into the phone call). Katia say hold please… another 20 minutes goes by. Katia says what Email did you send to mica? I read it back, her response no that is not correct, so I said get Mica …NOW! Another Hold for only 15 minutes ( see it is a test of patience, but they really terrible!!) ( they are the best at getting people to hang up and live with the situation). So Katia comes back and says ok mica got the email and a check should be processed within 10 days. I ask if Katia is lying? She says no this is what Mica told her to tell me. So 10 days later, still no check and only 8 more days until the repair service shows up. I am so done with this Hot Mess!!! I called Home Depot and told them the whole story, they are Mortified and ask why did I not just call them, I explained I did and was told by Joanna to call Frigidaire, Stephanie the current Home Depot supervisor said ok this is wrong and we will have a new replacement refrigerator delivered on Saturday 4 days later and 4 days before the repair company comes… I like this new plan , Let’s Do It!!! If you have to call Fridgidair, good Luck! They are pros at irritating people to the point of either hanging up, yelling or saying words the allow the CS to hang the up!

Main circuit board on 'professional series' stove went bad 6 months ago. New board installed to the tune of $582.00 + $140.00 for the original service call to diagnose the problem. Now, another $140.00 service call only to find that it's the 6 month old replacement part that's gone bad. Frigidaire won't stand behind their replacement part, and offers ZERO help. Unreliable appliances and TERRIBLE CUSTOMER SERVICE.

Product: Frigidaire 8,000 BTU FFRA082WAE window air conditioner Would never buy this brand of air conditioning ever again. I can't say much regarding their other appliances but my $300 air conditioning unit was so noisy, that I turned it off in the middle of summer heat because I didn't want to hear it. 2021: Purchased in summer of 2021 from Walmart. Shipped to me. AC is small, compact and looked great but upon installation, I realized how noisy it was to the point where the fan starting woke me up constantly at night. I couldn't hear anything on the phone, the computer, and most of all, I couldn't hear my surroundings at night. Often people came home and I wouldn't even hear it. The unit was unbearably loud that I turned it off in the summer and rather sweat than hear it. Remote was also obnoxiously loud where you hear an alarming beep (almost like a smoke detector) every time you press a button. The less expensive models don't come with the thermostat on the remote which the product description mislead me to believe it did. I wish I could've returned it but I threw the box out and I don't live near a Walmart. 2023: I took the filter out once and cleaned it, then reinserted into the unit then the unit started to make a very faint screeching sound that made the noise even more unbearable. Warranty has already passed and I didn't bother with customer service. Eventually, I replaced this unit with a different brand and didn't have issues since. I thought Frigidaire was supposed to be the leader in appliances. Maybe they were in the past but not anymore. This unit the most obnoxious window unit I've ever had the displeasure of dealing with. Nobody believed how loud it was until they came over. If you insist on buying their product for budget, financial or for reasons beyond your control, please, I urge you to buy an extended warranty.

On hold almost 12 minutes to have call answered by a screaming child...no adult ever came on the line. Called back and after 22 minutes got a very nice person but was not able to offer much help. They want $109.00 for a replacement A/C remote...one third of the cost of the entire window unit. Waiting for call back from a manager. Wish me luck!

Bought an upper end 'Professional' series appliance suite. Had them for 18 months and the top of the freezer door on the refrigerator is now cracked the whole length. Contacted the so called customer service department, kept reading from script warranty is only for 1 year so too bad. Unfortunately this company refuses to stand by their product. Buyer beware...I will never purchase Frigidaire again and will actively recommend anyone that asks not to buy this product.

Utterly useless and maddening “customer support” (doesn’t even feel right calling it by those words since it couldn’t further from what those words actually mean). Spent 12 months having over a dozen on-site technician appointments with varying levels of incompetence, but ultimately dragging out the process in order to not repair the side by side refrigerator (freezing food at the freezer side of the fridge and spoiling food at the opposite side) while the warranty conveniently expires. The ultimate insult was on the final scheduled on-site tech visit. Received a somewhat detailed work order receipt of services following the scheduled window for the appointment and even a request to complete a survey. Problem was, however, that no technician actually showed up. This individual falsified his report and lied about having come out, spoken to us and had us “refuse to allow him to attempt to repair the appliance”. Completely lied and falsified information. When I called the support line to find out what happened, I got the exact same runaround, lengthy hold times, promises for a supervisor call back which never happened and even had the rep telling me the tech had photographs of our appliance in their report and that he couldn’t be sure who was lying between the tech and me!!! I can’t even fathom that this company places any priority whatsoever on customer service, fixing issues or even cares whether or not people buy their products. I am absolutely blown away…

I employed Frigidaire Repair Service to repair my refrigerator. I knew what was broken and what needed to be fixed. I knew that it would cost me $104.00 to have the repairman show up. What I was not prepared for was it cost me an additional $82.26 to have him tell me what the repair would entail. There was no work, no labor, just the explanation of what the repair would entail. This is considered a diagnostic service, what a farse! So, beware, the $104.00 is just so they can appear and do nothing else. The repairman did nothing other than speak to me, and this was extra. When I called customer service the “Supervisor” I spoke with sounded as if she was sitting in a machine shop. The background noise was so loud I had difficulty in communicating with her. I find that if they cannot even provide a quality customer service base to deal with their customers then they do not care about what their customers have to say. Overall, a very poor experience. I recommend look elsewhere for a repair service company.