FrigidaireReviews of frigidaire.com

Frigidaire leaking drain hose: Today I called Frigidaire twice for a remedy to stop a leak from the drain hose and was told by the agent he would find out and call me back with an answer at a specific time. 20 minutes after the call was scheduled, I called back and spoke with an agent who saw no record of my previous call. I explained my problem again and if there is a solution, had he heard of the problem, etc. Without warning, I was cut off. It occurred to me that neither agent (or the same agent) was not trained for anything other than answering the phone. Clearly Frigidaire's mission is to save money by hiring overseas workers just to answer the phone and nothing else. Initially, I believed Frigidaire would not be of assistance, (I was so right) and searched online for several weeks without a solution. Would I purchase another Frigidaire product? No. If there is no one there to answer a question, why would I return?

THE ABSOLUTE WORST CUSTOMER SERVICE! IF YOU NEED WARRANTY REPAIR GET READY FOR THE ULTIMATE RUN AROUND AND JUMPING THRU HOOPS BY FRIGIDAIRE'S WARRANTY SERVICE COMPANY, CURTIS INTERNATIONAL. NEVER AGAIN WILL I BUY A FRIGIDAIRE OR ELECTROLUX PRODUCT.

Buyer beware. We bought a brand new Frigidaire Gallery in January 2024 from Lowe’s. The freezer broke down in May. If you are considering purchasing an appliance by Frigidaire built by Electrolux at Lowe’s consider all this first. Mid August the unit is still not working after four service calls, 3 wrong parts sent, over 12 hours of service techs in our home, 20 hours on the phone with Electrolux, 5 hours on the phone with service repair, countless apologies and over 3 hours on hold. Beware Electrolux customer service is trained to say NO and will prolong the issue until the consumer is worn out or the warranty expires. Furthermore we purchased an extended warranty with Electrolux and after countless attempts Frigidaire simply refuses to make it right. After 3 months the last two calls with upper management yielded the same results… wait 7 to 10 and let yiu know what we decide. We keep getting kicked down the road. Our next step is a consumer affairs filing. If you purchase it from a retailer buy the extended warranty from them after 30 they will be unable to help you. You’ll be on your own to face the same misfortune with Frigidaire as we have. User's recommendation: Do not buy Frigidaire products.

I have a frigidaire stove, refrigerator and upright freezer. Stove is over 15 years old, refrigerator is 20 years old. Upright freezer 8 years old.They have all been great. Stove baking element shorted out and had to buy new element and circuit board from frigidaire website. Installed and working good as new again.

Live Frigidaire. Just bought a new refrigerator. I this is small , but I'm not happy is I bought a black refrigerator, and it's gray seals instead of black. Looks terrible. For what I paid for it, they shoulda got it right

So disappointed with Frigidaire. I purchased a refrigerator 7 months ago. I went bad. I contacted Frigidaire they referred me to Curtis International. Still waiting. Even though have done the requested information, photos, and information that has been requested. Still waiting and nothing. Ask for help with the loss of spoiled food and disposal fee. I get rejected. So who is going to give me my money back for the refrigerator, food loss and disposal fee. Horrible, horrible service. I will never purchase anything from Frigidaire again

Frigidaire's freezer lasted 3 years and I heard so sorry, but our policy only cares to fix if it is one year. So, if a customer wants to look for a good appliance do not buy firgidaire.

Around a year ago, we purchased an upright freezer. About a month ago, the green light on the bottom was flashing, and it was beeping every 10 minutes or so. I called Frigidaire and a technician came out, identified the issue, and although it took two weeks to get the parts, they were installed with no charges. I was thankful for this experience, not that the parts broke but that it was fixed without too much drama. Just had to move everything to another freezer for two weeks.