FrigidaireReviews of frigidaire.com

My two year old dehumidifier is not working properly. I did everything that the user guide advised. Cleaned the filter, checked the room temperature, assured the air circulation. It still was giving an error code of EC. The user guide advised to unplug the unit and plug it back in. I am doing that 6 times a day. I called Fridgidaire. After a 28 minute wait, I spoke to someone who read the user guide back to me. That took another 18 minutes. I asked what EC indicated. Eventually, he said ’sealed system’ but could not tell me what that means. I asked for a supervisor. He put me through to ‘escalation’. No one answered. He had given me the name Transglobal Service. I called, they said they do not do dehumidifers. I went back to the Fridgidair site to write to them. There is no place to write - just the phone number I had just used. After the phone call, there was a site to review the customer service - linked me to nothing, an invalid address. Again, this is a 2 year old appliance. This is not satisfactory. So, I am sharing this with others.

I am going to throw this stove in the street, customer service is on some other side of the world and barely connected to their tech’s who I feel bad for cleaning up the mess of poorly made products for poorly run company. I will never ever ever buy anything from this company again. Hours wasted on customer service who could care less and are hearing complaints from 2 other ex customers at the same time. I’d rather cook w fire in the backyard than ever cook on this worthless stove again. Run away from Frigidare and never look back.

This review is for "Frigidaire 5304507200 Door Gasket for Freezers, White” purchased on Amazon. When I received this product, the lower left corner of the gasket seemed to have been melted into a wad (see attached photo...oh, this service does not support photo attachments). It still seemed to work and was needed immediately to preserve hundreds of dollars of frozen food. So I left it in place. However, after only 10 months it failed (leaks causing ice buildup and an appliance alarm). Unhappily (and unbelievably), when I contacted Frigidaire I discovered that their parts warranties are based on the warranty status of the appliance (expired in my case), not on the purchased part product. I asked them to reconsider and sent the photo of what I had received. The support rep promised a return call the next day which never came. I called them again and they simply said no replacement would be sent. Furthermore, I was told that parts purchased are not warrantied! To say I was surprised and very disappointed at Frigidaire's responses would be an understatement. As reported by many others here, Frigidaire customer service is terrible!

I am extremely disappointed with the lack of resolution and communication regarding my dryer, which stopped functioning just two weeks after I moved into my new home. On May 19, I initiated contact with Frigidaire, and a technician was dispatched on May 20. The technician confirmed that the motor was the failed component and advised that a replacement request would be submitted due to the part being unavailable. Since then, I've made multiple follow-up calls: Mid-June: Discovered no request had been submitted Was told a new request would be submitted and to follow up in 10 days 10 days later: Request was finally submitted, but no further action has been taken Despite being told after each call that I’d receive email updates, I have not received any communication from Electrolux other than the initial scheduling of the service visit.

NIGHTMARE with their customer service This is the first time I bought a microwave from them and it will be my last time. Their customer service is not exist. I don't think I ever deal with anything caused me stressful just because they can not find an issue for my installation which I already paid. The delivery team is nightmare. They don't know how to schedule for delivery, they will not communicate with you instead they delivery anytime they want. BUY FROM SOMEWHERE ELSE

I have ordered Frigidaire replacement water filters several times with no problem. I ordered a new one almost a month ago. The check was cashed 3 weeks ago. When I called to find out why I hadn't received the filter, the rep said they had to research if the payment was actually made. He gave me a case # and said to call back in 3 days. I waited 4 days and called. The rep still couldn't tell me anything and said they were still checking on whether I made the payment! I can see the cancelled check in my account, which occurred 3 weeks ago. I told her I wanted the filter sent out today and she said they can't. I asked for a supervisor. I was on hold for 15 minutes and no one came on the line. I would like my $43.73 refunded because I'll buy the filter at Home Depot. Will never buy Frigidaire again due to their ridiculous lack of customer service.

Purchased a Frigidaire dishwasher from Lowe's. The top control panel cracked and the dishwasher does not work. I had to tape it for it to temporarily work. This item is only 2years old. The sprayer on the bottom never worked properly. Kept getting stuck on metal bottom so I needed to keep fixing it. Now I have a dishwasher that will turn on, but not work. I've had Lowe's come out and told me that I broke it intentionally and they won't fix it. Called Frigidaire and said I could have paid for their extended warranty (they only give you 1year). I was never given that option from Lowe's I recently had a service technician come fix a refrigerator and said that this should definitely be covered. So.... Now I have a stinky dishwasher in my kitchen that does not work. I recently purchased an air conditioner and dehumidifier from Frigidaire. I'm hoping I don't have additional problems with these items.

Try to reach the customer service manager or supervisor it was like pulling teeth from King Kong!!! The rep that I dealt with his name was LJ. Very rude. I asked him to connect me with a supervisor or manager. He said okay. Then he said no one's available in the same conversation. Explain to him that the company that Frigidaire uses out where I am located in California was very far away from us. Even though there are local companies available. I suppose Frigidaire uses this company because they're real cheap. They are horrible. Try to get them to fix my brand new refrigerator when they promised, by June 16th, that didn't happen. I wanted to talk to the supervisor to suggest three other companies in the area. It is my right as a customer to be able to use another appliance repair company. Even though the service company that I wanted to use, there are actually two of them, is only 30 to 45 minutes away, they wanted me to use the one that they have which is about 4 hours away. They only come in my area one day a week. Very sad. Frigidaire used to be a brand new can trust well-made products overall. Sad but true. Before you buy anything whether it's frigidaire, whirlpool, Samsung whoever find out what their process is for customer service Appliance services. You may choose another company to purchase their product if they are unfortunately like this. Overall experience was for you there has been horrible. I have written many reviews on google. Most of them are good reviews. Positive reinforcement for the companies. Unfortunately this is one of my bad ones. I was a professional writer for many years. You will see my reviews have well over 600,000 reads. Lots of feedback from customers making me for my reviews all saying they are helpful. Please feel free to reach out. Nolan Apostoli