FrigidaireReviews of frigidaire.com

My 6 month old Frigidaire Pro started make a loud whining sound. Sound like a fan going/gone bad. I called Frigidaire/Electrolux on September 30, 2025 and made a service call appointment for October 3, 2025. After the call I received an email from Frigidaire with the appointment details and a note saying “we recommend you call this number to confirm your appointment”. I called the number and found out the date Frigidaire gave me was only a REQUESTED DATE and there was no way the service provider could make the Oct 3. They said earliest date was October 8th. Frigidaire/Electrolux Warranty Service policy and procedures are a SCAM!!!! They tell you that you have a confirmed appointment when you really DON’T…which they cover their butts by recommending you call the provider to confirm. I remember when Frigidaire was a trusted company. I will never buy from them again and strongly recommend you don’r

Purchased a fridge in March 2024 with extended warranty. The fridge continuously makes ice behind the crispers and as a result water forms inside the crispers. Had it serviced three times, parts have been replaced but the issue is not resolved as ice is still forming and is costing me money in spoiled produce. The last technician advised that they will not be returning as everything that could be done has been done yet the issue still persists. Therefore logically speaking the product is defective and Frigidaire and its manufacturer refuse to take any responsibility for it. I spent approximately $1,000 in good faith believing I purchased a properly functioning product and trusting the Frigidaire brand. Instead am the owner of a defective fridge and the extra warranty is not worth the paper it is written on. Shame on you Frigidaire!

If I could give a negative rating I would. Piece of crap. Ice maker doesn’t work, food freezing. The service guy simply turned up the fridge and said don’t put any food to the back. DO NOT buy.

Labor Day sale. I tried to buy a fridge and a stove. Problem was the site was glitchy and I couldn't purchase. Kept listing 3- 4 items when I only wanted two.Went on for hours. Nope. Next day I contacted Jefferson Luciano and explained it all to him. He said if I had screen shots with the order and order number we could do business. I sent the info. Kept coming back undeliverable as in it tries so many times before it gives up. I tried on my desktop and phone. No go. He previously texted he may try to get in touch with me. Yeah,right. You don't want my business? Cool. Not about to go begging to a company that treats buyers like this. I'll consider it an omen and with the previous reviews here and other sites, just consider myself having dodged a bullet.

Bought a brand-new Frigidaire fridge from Rona and it never worked. A tech confirmed a major failure, but Electrolux refuses to replace it and keeps giving me the runaround. They even claimed they didn’t have the service report after the repair company told me they’d already sent it. Weeks later, still no fridge, just empty apologies and zero solutions. I'm confident this is their standard practice - customer satisfaction is non-existent, not a priority to them.

I have been in an endless loop attempting to schedule a warranty service call on a refrigerator. I did have brief moment of thinking an appointment was made. I was incorrect. What the customer service rep tells you and the test/email you receive after the phone call do not match. After the 6th unsuccessful loop, I realized they all provided false information in order to create a new ticket number. The promised scheduled dates never materialized. It was so consistent it must part of their training. They not only promise dates never to be met, customer service also tells you there are no repair techs in your area. After you ask, why would this time actually work to get an appointment, the answer is because I understand and can utilize the system to work for you. That was a lie 100% of the time. Scheduling a service call should be easy, one call, a date, morning or afternoon. Calling the people you talk to customer service is laughable if it wasn't so frustrating. Avoid this company, they do not deliver to their customers.

I purchased a side by side fridge/freezer that was delivered on the 13th of Sep last year. Yesterday it broke down (Sep 12). Exactly on the last day of the warranty. Frigidaire now wants to charge me for the repair. Awful that a major appliance does not even last a year. Frigidaire wants me to pay 120 dollars just for them to look at it and then the repair. Thanks for nothing Frigidaire.

I ordered a Frigidaire dishwasher from Home Depot in Canada online. It was full of water right from the factory. What a mess! When I phoned customer service at Home Depot thinking it was used, the fellow said it was common (huh?) as it was probably tested to make sure it works, and I replied that they should make sure the water is drained out before shipping---don't you think? Anyways the dishwasher is going back as it does not fit into my 24" opening (whereas my old 24" dishwasher fit perfectly.