FrigidaireReviews of frigidaire.com

Bought a Frigidaire side-by-side refrigerator 1 month ago. From day 1 it is making airplane noises. Have had 3 technicians out to try and fix the issue. The last one said the insulation was inadequate and the unit could not be repaired. I have gone back and forth with Frigidaire on getting a replacement but they denied the request because they want to send a "Master technician" out, whatever that means. This has been an absolute nightmare trying to get them to do the right thing. Unit is still under warranty for another 11 months.

Stove ... oven coil exploded, all they said was it is a common issue and i can set up a tech to replace it... your broiler has a common issue of exploding in peoples house, will not own a frigi

My husband and I bought a brand new refrigerator from Frigidaire in September of 2025... October 5th of 2025 our BRAND NEW refrigerator stops cooling at least the fridge part, the freezer was completely fine. I contacted Frigidaire customer service to get a warranty claim and to get someone to come out to see what was wrong. Best they could do? A week! We lost $200 of groceries and couldn't even cook dinners because we couldn't store the leftovers. The technician came, told us that the fan motor was dead and needed replaced. Why would a THREE WEEK OLD refrigerator need a new fan already? Another week later the fridge is finally fixed and is still working, thankfully! Now comes the other issue, I ordered Crisper filters for our crisper drawers...They never sent a email saying my order shipped. I check the website and it says they have in fact shipped, so I click track, mind you they don't show the tracking number. Tracking reroutes to fedex and fedex says it doesn't exist! Its nearly a week since I ordered these now. I contact customer service again...Wait nearly 10 minutes just to get connected to an agent then for them to tell me they need to connect me to a different agent which again takes a few minutes. This new agent is rude, sends me the information I wanted and while I've been sitting on my phone the entire time waiting and staring at the messaging board, they say I left the chat and end it without saying anything! What the actual Hell! The filters won't come till the end of the week, Might be easier to get knockoffs off Amazon! Customer Service is absolute Garbage, I can't say how well the fridge is and or will be as it's been a month and we've already had issues.

Fridge has not worked properly since the day it was delivered. Customer service is non existent. There are consumer laws that they don't follow and could care less about. Owned this appliance for close to 3 months and still in limbo. NEVER BUY ANYTHING FROM FRIGIDAIRE OR ELECTROLUX!!

IF YOU'RE CONSIDERING PURCHASING MODEL #GRFN2023AF 30 IN. 20 CUBIC FT. FRENCH DOOR REFRIGERATOR OR ANY OTHER FRIGIDAIRE APPLIANCE, TAKE THE TIME TO READ THIS REVIEW IN ITS ENTIRETY...OR PURCHASE AT YOUR OWN PERIL: I purchased this unit less than a year ago from Home Depot on their no-interest-for-one-year plan (essentially a bait & switch scheme, sanctioned by their appliance distributors/manufacturers). It has failed less than a year into purchase. Still paying it off, too. I'm a retired veteran on a fixed income. Paid a little over $1K with military discount, paid an extra $150.00 for the 3-year extended Allstate warranty (useless) and another $50.00 to have the old unit hauled away. To begin: the deceptively-advertised, so-called "water dispenser" is a joke; it is a basic push-in lever with a hole, oddly/terribly positioned INSIDE the refrigerator near the shelf so that it is subject to being inadvertently pressed and dispensing not cold, but TEPID water all over the inside of the unit. Yes, you read that correctly: the water it dispenses is the same temp as the water from your supply line. GENIUS DESIGN, RIGHT? A Frigidaire technician informed me it was no flaw...it was designed that way INTENTIONALLY. Hard to believe? READ ON FOR MORE REASONS NOT TO BUY: The compressor constantly growls, vibrates and whines so loud that I can hear it through the adjoining wall in the bathroom, as well as throughout the house. NOW, FOR THE BEST REASON NOT TO BUY: Last weekend, my girlfriend and I awoke to find the refrigerator light out and a dark control panel. The freezer light was dimmed. Perplexed, I unplugged the unit and powered back up. There was an audible beep, then all the LED's flashed and it came back on. However, the freezer temp began cycling on its own and after a few seconds with the door open, it shut itself off again and both refrigerator and freezer went dark, and the compressor shut off. Took three days to get a technician sent out to assess issue. He was nice enough, but checked his tablet and said the control panel part was no longer available in inventory for some reason. He assured us he would request a new refrigerator replacement due to this fact, as it was still under manufacturer's warranty. He left. I call to confirm delivery date and suddenly find out there will be no replacement. There will be a part ("borrowed from a vendor" I was told...does that mean "used"?) and shipped out "at some point". And, after said part arrives at my address, a technician will be assigned to replace it, "at some point, TBD". In the meantime, we have the kids/grandkids arriving in three days for a family get together. Cookout, lots of meals. Had to cancel a visit we had planned for nearly a year. Lots of disappointed children (and adults). So, here we sit...no working refrigerator, no way to store perishable food (not to mention no recovering the expense of what we had to throw away). Here's the icing on the bitter cake: The Allstate extended warranty is useless, as they will not touch it since it is still under manufacturer's warranty until next month. There you have it: not only a shoddy, poorly-made and non-existent QC product sold to unsuspecting consumers, but terrible service and useless, deceptive warranties to go with it. Do yourself a favor: save your hard-earned dollars, purchase something of better quality with actual, reliable customer service and warranties. These big box store scams to save a buck just aren't worth it. And, Frigidaire just isn't the company it once was...you can't count on them to stand by their products. You're on your own, folks. Good luck.

Their customer service is really terrible. I ordered filters for my fridge online 2 weeks ago, and there is absolutely no way to find out where they are. They do not send tracking information when they ship things (which, come on, all companies do these days!). You cannot get through to anyone on the phone or with the chat feature. The wait time for the phone was over 35 minutes, and I eventually gave up on the chat too. Who has time for that? I even tried Facebook, and after taking all the information for my order, they directed me back to the phone or chat options that didn't work for me in the first place. I will be ordering these filters elsewhere from now on, and will not be purchasing anything from this company in the future.

I purchased a Frigidaire FPRU19F8WF refrigerator for about $2,000, and it failed in under 4 years. Despite paying over $700 for an "all in one" service visit that confirmed a manufacture's defect and escalation to Frigidaire’s own executive escalation manager, the issue remains unresolved. I’ve now filed a formal complaint with Consumer Protection Ontario under the Consumer Protection Act, as well as a BBB complaint. Months of polite communication have gone nowhere. I’ve received no refund, replacement, or meaningful solution. If you’re considering Frigidaire, understand that warranty support may leave you stranded when something goes wrong. I’ll update this review if Frigidaire provides a fair resolution, but so far this has been a deeply disappointing experience.

GCWD3067AF I purchased this Frigidaire double wall oven. I have taken 3 days off of work. Each time a damaged unit is delivered and each time I have had to refuse delivery. Again 3 days off of work to accept/ inspect something that should be perfect. I would recommend people exercise caution when purchasing from this company/ this oven