FreshpetReviews of freshpet.com

Response from FreshpetJun 23, 2023

Hello Suzanne, We certainly understand that this is frustrating. We are working with our retail partners to resolve this situation. As your purchase was with Asda if you'd like a cash refund, you will need to speak to the customer service team. However if you'd like a complimentary hamper from us we can certainly send you one to make up for the inconvenience. The Freshpet Care Team

Response from FreshpetJun 11, 2023

Hello Lyn, Thank you for reaching out. We value the opinions of our pet parents, and really appreciate you contacting us so that we can address your concerns about this ingredient. Large amounts of garlic would need to be eaten to cause illness in cats or dogs. The amount used in Freshpet recipes is at very low levels and should not be associated with problems. The garlic component that is toxic to the pet is the allicin chemical. A more general term, allicin is the “smell and oil” when you crush the garlic. Our garlic powder contains less than 0.2% allicin, which is very safe to be used. Regardless, we completely respect your thoughts & opinions, and appreciate you allowing us to explain things on our end a bit further. We wish you all the best. Best Regards, Freshpet Consumer Care Team

Response from FreshpetJun 2, 2023

Hello Brian, We are sorry to hear that your cat did not like our gourmet pate roll. Changing your cat to a fresh diet can take some time and we have a lot of hints and tips on freshpet.com. However, we appreciate you might not want to, so if you purchased directly from us we are happy to swap your recipe for the chicken bites. If you purchased with one of our retailers they can refund you at store with proof of purchase. Freshpet Consumer Care

Response from FreshpetJun 13, 2023

Hello Trish, We are so glad your pup is enjoying his Freshpet. We wanted to let you know that you can indeed manage your delivery dates. If you have not already created an account with us, you can do so by clicking the icon at the top of our home screen. This will then give you the ability to self manage your account. The Freshpet Care Team