FreshpetReviews of freshpet.com

Response from FreshpetSep 18, 2023

Hello Kylie, We are sorry you had to cancel your subscription. Our new website launches this week that will mean we are better able to communicate with our customers. The new inventory linked website will also ensure that payment is only taken when orders are complete. Thank you for trying Freshpet and we hope your pet enjoyed their fresh, all natural recipes. The Freshpet Care Team

Response from FreshpetNov 6, 2023

Hello Sarah, We are thrilled to hear that your pup is so excited at mealtime, and our food has improved his digestive system. This makes our hearts sing! Thank you for your loyalty, and for being a member of the Freshpet family! The Freshpet Care Team

Response from FreshpetSep 13, 2023

Hi Susie, We are so sorry to hear of your disappointing experience. The images represent what the different menus contain not what you actually receive. We are sorry that was not clear enough and we will take this on board and add text that states illustration of menu type only to the pictures. The email confirmation which we sent to you on Friday September 1st at 10.01 details what the menu for that week is comprised of. As all of our recipes are fresh, all natural we prepare new menu’s every week. We are really sorry that you didn’t like the ones that we selected for you on this occasion. We would like to reassure you that our multi-protein recipes is made with human grade proteins such as chicken, beef, salmon and egg with high energy vegetables such as sweet potatoes. We also sent you our chicken roasted meals and turkey bacon treats. We hope your pet enjoys this varied menu. Freshpet Consumer Care

Response from FreshpetSep 5, 2023

Hello Belinda, We are sorry to hear you are unhappy with this months menu selection. However the subscription service generates a new menu every order, you do not subscribe to a single recipe. So you are subscribed to our small dog bags only subscription service but need to make a selection every order from the 3 menus emailed to you. If you do not make a selection, we do that for you. This month we have selected chicken roasted meals. If you would prefer to have a single recipe we would advise you shop with one of our retailers like Tesco, Asda, Morrisons or Sainsburys as you can select individual recipes there. The Freshpet Care Team

Response from FreshpetSep 1, 2023

Hello Andrew, Thank you for your feedback. We are so sorry to hear about your experience with our website. Our current website isn’t linked to inventory so subscriptions are being taken when items are out of stock. We know this is a problem and our new website will launch this month fixing this issue. We are sorry you have had to contact your bank. We can of course refund you please call our contact centre on 0800 00 96185 or email us at [email protected] The Freshpet Care Team

Response from FreshpetSep 1, 2023

Thank you for your feedback. We are so happy to hear that your dog loves their Freshpet. We are very sorry you are finding it difficult to buy at your local retailers. We did change some of our bar codes a few weeks ago which caused some issues. This has been fixed now and we are in a better position with stocks at our retailers, with more on the way! We have a dedicated call centre and they reply to emails as soon as possible, the best way to get in touch with us is via our call centre 0800 00 96185. We do hope you will give us another try but do understand why you looked for an alternative food. The Freshpet Care Team

Response from FreshpetSep 1, 2023

Hello Peggy, Thank you for your feedback. We are so happy to hear that your dog loves their Freshpet. We are so sorry about the delay of your order. We had some issue at port that delayed shipments into our warehouse. We appreciate how frustrating this is. But the good news is stock is being delivered this week and more is on the way! If you do wish to have a refund please do call us on 0800 00 96185 and we can action this right away. The Freshpet Care Team

Response from FreshpetSep 1, 2023

Hello Sarah, Thank you for your feedback. We are so happy to hear that your dog loves their Freshpet. We are very sorry for the delay in getting your order to you. We experience some difficulties at port which meant shipments were delayed. Our call centre is changing their approach going forward and we will be better at communicating issues to you. We appreciate how frustrating this has been and understand why you had to cancel. We hope you might try us again in the future and that your dog enjoys this alternative menu. The Freshpet Care Team