FreshpetReviews of freshpet.com

Response from FreshpetAug 20, 2025

Zero sounds like a happy pup! We’re so glad he’s loving his meals and looking forward to mealtime. 🍽️ A soft coat and consistent poops? That’s a big win! Thanks for trusting us to keep those bowls happy. 💚 -Heather

Response from FreshpetAug 20, 2025

Thanks for sharing your feedback! We’re glad everything arrived just as expected—safe, complete, and ready for your pup to enjoy. 🚚 ✅ Here’s to happy mealtimes ahead! -Heather

Response from FreshpetAug 20, 2025

Wow—what a great update! 🐾 🐶 We’re thrilled to hear those runny eyes cleared up so quickly. Every pup’s journey is unique, so we’re cheering you on for those next goals. Thanks for trusting us to keep your little one happy and healthy! -Heather

Response from FreshpetAug 20, 2025

We’re so proud to help Snowey thrive and make mealtime stress-free for you. 🎉 Better skin & coat, more energy, less joint pain—that’s what we love to hear. Thanks for letting us be part of her happy, healthy life! 💚 -Heather

Response from FreshpetAug 20, 2025

Fourteen years of waiting for this kind of excitement? We’re honored to be the brand that finally got his tail wagging! Thank you for sharing this amazing milestone with us. -Heather

Response from FreshpetAug 20, 2025

We’re thrilled your fussy pup is loving the healthy Freshpet meals! 🐾 About the amount of food—no worries, we can help fine-tune your plan so it’s paw-fect for your pup. -Heather

Response from FreshpetAug 15, 2025

Hi Jennifer, thank you for taking the time to reach out regarding your concern. Freshpet has implemented several measures to ensure our products comply with weight requirements. There is an inline check weigher which weighs every roll. Due to variation in packaging on a high-speed packaging line, there will always be some packages slightly over and some slightly under the declared packaged weight. There are strict definitions of a legally underweight package, and our checkweigher will kick off packages above that weight so we don’t get too close to the underweight limit. We are also required to measure the average of the weight across the lot, and that weight must come out AT or ABOVE the stated label weight. This prevents running all products on the low side of acceptable. We conduct quality checks hourly, removing rolls from the line and weighing on a different scale to ensure accuracy and verify compliance with the individual roll weight as well as the running lot average weight rules. The inline check weigher as well as the offline QA scale are verified daily with calibrated weights. They are also verified by an outside service at least once a year. We hope this information is helpful. -Angie

Response from FreshpetAug 14, 2025

Fresh, healthy meals on your schedule + little surprises along the way = the Freshpet Delivery difference. 💚 We’re so happy your pup is loving every bite and you’re loving the pricing, quality and service. Thanks for sharing the love! -Heather