Adrian S.
Freshine’s customer service was better…
Freshine’s customer service was better than any customer service department I have ever encountered. I placed an order online for drapery and a ceiling track. The track I ordered wasn’t compatible with the type of drapery I ordered, so Freshine reached out to me immediately. Unfortunately, the email went to spam and I didn’t see it for a week. I responded, they immediately responded back and then had my shipment (which had gone out due to my lack of response) returned from the shipping company, they swapped out the track for the proper one and reshipped it - all free of charge, all without me asking them to do so. And they did all this without saying a word about the original shipment going out because of my lack of response. I’m an interior designer - Freshine will now be my go-to for custom drapery. It’s very rare to find an online retailer that fixes problems you didn’t even realize you had. Amazing. 5 stars.

