Freshine Custom Curtains & DrapesReviews of freshinelife.com

I decided to buy several double rods from this company because of the good reviews. My first order went pretty well, and I didn’t have any complaints. The second time, I decided to order two rods. That’s when the party started. They put two super-heavy custom rods in one box, and it came with a huge hole on the top side of the box. Later, I found out that one pack of wall bracket anchors was missing. Also, the number of brackets is always NOT enough if your curtains are heavy. They do send some extra brackets as a gift (they said), but you never know how many you’re going to get. Then I found out that we were also missing a rod connector. So I reached out to support again, and they sent me the missing part. I waited two weeks to get it. When I got the package, it turned out that they had changed the design of the rods and sent me a completely different rod connector that didn’t fit my rod. I had sent them photos of the rods and connectors, so they were supposed to know what they needed to send. So then I had to wait another two weeks for another rod connector. And, by the way, their tracking link never works. After I finally got the package with the correct rod connector and hung my curtains, the drywall anchors started failing, the metal supports bent, and because there were so few supports, the rod could have fallen off the wall at any time. For such expensive rods, it’s crazy to see something like this. They could provide better anchors that are actually able to handle heavy drapes. I mean, with a double rod, you would expect it to handle drapes and sheer curtains, right? Then support sent me a link to the extra brackets that I needed to buy. I paid $100 for them. And, again, two weeks later, the package arrived. And the brackets came in a completely different color!!! What is going on there? How many times do I need to reach out to support before I can finally install the rod in the room? It’s crazy!!! I’m extremely disappointed!!!

Buyer beware. I purchased curtain rings from FreShine after carefully reviewing the company's return policy, which stated that accessories were eligible for return, less shipping fees. When the rings arrived, the finish was much more burnished than a traditional antique brass and did not match my existing curtain rods. As a result, I requested a return. Instead of honoring the return policy, I was offered two options: (1) a 40-50% refund or (2) 60% store credit to use on a future purchase. When I requested a refund in accordance with the stated policy (minus reasonable shipping fees), I was informed that the cost to return the 8x6 inch box would cost $120–$150—more than the $90 purchase price of the rings. In other words, returning the product would effectively eliminate any refund. Had I been clearly informed before purchasing that returns required international shipping at a cost that could consume the entire value of the refund, I would never have placed the order. When I suggested a refund minus a reasonable shipping fee of $10–$20, I was told that I should have contacted the company in advance to inquire about return shipping costs rather than expecting that information to be clearly disclosed on the website. This has been one of the most disappointing and misleading customer experiences I have encountered. Please be careful that you don't end up losing money as I did.

Made my custom curtain wrong and would not issue a refund, only to remake it but due to time constraints I had made other arrangements.

What an absolutely terrible experience. I ordered curtains and they came in half the width of what I ordered. When I called to get the problem solved, they said it was my fault because they measure half the size of the width you select because of the pleating? Why is this not stated when ordering? Why can’t you just make it the original length ordered? I tried to talk to them on the phone about the issue and customer service was terrible. They kept cutting me off, saying “huh” after everything I said, and pointing the blame at me after initialing taking responsibility for the mistake. I take accountability for not doing my research on the company before spending $300.

I received the custom measured curtains however, the width isn't the same width that I ordered and doesn't fit my windows. I contacted a company representative who promised to return my concern called, after he speak to his supervisor and so far, he has not returned my call. I am out of $350.00 for curtains that does not fit that I measured in accordance with the Freshine Custom Curtain online instructions.

I cannot recommend this company in good faith. I’ve had an extremely disappointing experience. I placed an order and asked for a custom specification. They called me nearly 6 days later to say that they could not accommodate. The promise on their website is that the orders will all be delivered within 7 to 14 days (not shipped, but delivered). When I told him that if they couldn’t accommodate the customizations that I wanted the order to be canceled and refunded. At this point, they told me that the curtains had already been cut and therefore could not be canceled. I agreed to proceed with something I did not want and over $1500 in merchandise. Another week went by not a peep from them. I asked for a shipping update and they continued to evade my questions and not provide an ETA. When I pushed for a response and reminded them of the promise on their website, they told me that they allocated my fabric to other orders when they realize they couldn’t accommodate my customization. However, the whole reason they couldn’t cancel my order was because that the fabric had already been cut an allocated to my order. This was a blatant lie that they were caught in. I’ve continued to press them for an ETA and they have continued to provide no date. It has been three weeks since I’ve placed the order. Nothing has shipped and their team continues to email with me trying to negotiate with me and delaying my order further. I’ve stated multiple times that I need these curtains with urgency and they are treating it with no urgency whatsoever. They continue to ignore me for many days and then reply with no information and ETA. This is not a respectful company that is abiding by their own promises. They forced me into keeping an order that they could have easily canceled since they had already relocated the fabric elsewhere as was later confirmed. They have lied and cheated to keep and steal my money. I have no product to show for it. I cannot in good faith recommend them.

You are dealing directly with a factory in China. They will offer discounts but never actually provide them. They will charge you the full amount and force through the order. They then provide their original higher invoice to your credit card company if you dispute the charge and they fight any discounting. I am on week 6 of disputing $100 incentive and a 20% discount offered, neither of which ever appeared on the website checkout. They state that the discount will be applied at the conclusion of the transaction. It never does.